My first question to those experiencing issues with the clients or the Genie install is, did the install technician replace or make sure that the coax running from the dish itself to the 21v power inserter (the phone techs call it the SWiM box) and subsequently to the Genie is good DTV 3gb cable? Good quality coax in the Genie installs is very important. Even if it's listed as 3gb on the coax but it's whats known as copper clad (uses a steel conductor wrapped in copper instead of a solid copper conductor) this system will essentially wear it out. Lot of techs will try and re use the crap DISH cable (almost always copper clad) or older coax on a Genie install. It will generally fail within a year. The cabling to the clients isn't quite as important as they aren't pulling signal from the dish itself, just streaming content from the main box.
The second thing is the barrels in the wall plates. They MUST be the blue or orange barrels (3gb) rated for the DTV system. If I recall correctly the colored plastic in the barrels are coded: clear (500mhz) /white (1gb) /yellow (2gb) and those are not rated for the DTV system. They act as a choke point for the system. They will likely eventually drop the signal entirely (generally within 3mos to a year). But, it can also cause communication and / or glitches (i.e; slow reaction times) in communication between the Genie and the clients.
So to reiterate. Solid copper conductor 3gb coax from the dish all the way down to the Genie. And blue or orange barrels (F connectors) in the wall plates. Generally unless the coax going to the clients is absolute garbage (20+ years old) or RG59 in most cases it will work. The preference is still good DTV throughout the system if possible.
Keep in mind, there are still software glitches that haven't been resolved as of yet. Or have recurred with new iterations of the software. The black / gray screen issue with the software has popped up at least 2-3 times since the HR34 was first rolled out. Field techs can't do much to fix those problems. Have to wait for the engineers to fix some of the stuff.
The second thing is the barrels in the wall plates. They MUST be the blue or orange barrels (3gb) rated for the DTV system. If I recall correctly the colored plastic in the barrels are coded: clear (500mhz) /white (1gb) /yellow (2gb) and those are not rated for the DTV system. They act as a choke point for the system. They will likely eventually drop the signal entirely (generally within 3mos to a year). But, it can also cause communication and / or glitches (i.e; slow reaction times) in communication between the Genie and the clients.
So to reiterate. Solid copper conductor 3gb coax from the dish all the way down to the Genie. And blue or orange barrels (F connectors) in the wall plates. Generally unless the coax going to the clients is absolute garbage (20+ years old) or RG59 in most cases it will work. The preference is still good DTV throughout the system if possible.
Keep in mind, there are still software glitches that haven't been resolved as of yet. Or have recurred with new iterations of the software. The black / gray screen issue with the software has popped up at least 2-3 times since the HR34 was first rolled out. Field techs can't do much to fix those problems. Have to wait for the engineers to fix some of the stuff.
to Satelliteguys FEDS-91!
. Didn't know about that Premier Plan, will look into it but might not be in the budget, but so is some catastrophic event like what you described.
