Tech said the Power Adapter can not be plugged into a strip?

[nitemare]

Just had direcTV installed. Tech said the big black power adapter must be plugged directly into the wall so that the current is regular. I told him to use the power strip instead, but he said no because the electric current changes and can cause problems with the power of the dish.

Is this correct? So what if lightening hits or I get a power surge - well there goes my Dish equipment! I did not sign up for insurance so I am concerned about this.

I think I want to move it into the power strip.

 

[TDK1044]

My DirecTV equipment has been plugged into a multi plug power strip for about 9 months with no issues.

 

[nitemare]

From google searching,. it seems it is better to have it plugged in directly to wall.
Ill keep it where it is for now. Unless someone can claim different.

 

[sddtvtech]

as a tech, ive plugged PIs into the strips. no issues there.


it may be something that the local office suggest, but no where do i understand that you cant plug a PI in the strip. i would perfer in a power surge strip.

if they say you cant use it in a strip, then why ground the system? thats beyond me.

 

[sum_random_dork]

I was one of the first SWiM installs after the testing was done. We had an issue with one TV always losing it's signal. After a lot of research the issue came back to the power adapter being plugged into my Panamax power cleaner. When it was moved directly to the wall the issue disapeared. So that being said I am not surprised a tech would say to go to the wall. I had 4 visits and a 2nd dish installed and they still couldn't figure out the problem until we switched the plugs around.

 

[NYRANGERS]

Mine has been plugged into my Monster Cable adapter since last February when I had the install and I've had no issues. Funny story, a few weeks ago my cat ran behind the TV and we didn't think anything about it. So all TVs in the house lost signal. I was going out so I didn't really look into it but my Dad called and the guy said to unplug the SWiM box and plug it back in. Thing is the cat unplugged it. LOL. That would be a good thing to know from the installer, that if it gets unplugged every receiver doesn't work.

 

[fleetfarmer]

I've heard you're not supposed to plug an ethernet powerline adapter into a powerstrip, should go directly to wall outlet.

I don't know why an SMW PI isn't supposed to go into a powerstrip.

 

[wildbill129]

As long as it's a decent surge suppressor you will be fine. It's the cheap ones with a lot of electronics plugged into them that have a difficult time maintaining voltage. Better yet, buy a UPS and it will do a better job of maintaining a constant voltage and provide excellent surge protection.

 

[Bob Nielsen]

I've heard you're not supposed to plug an ethernet powerline adapter into a powerstrip, should go directly to wall outlet.

I don't know why an SMW PI isn't supposed to go into a powerstrip.

The powerline ethernet adapters shouldn't be plugged into a strip because many of the strips have surge protection and EMI filtering which would filter out the networking signal (Directv sells a strip which has the adapter built-in and that works fine).

I have my SWM PI plugged into a UPS along with the DVR (and have done so for nearly 4 years). Using a strip shouldn't cause any problems.

 

[kovach]

I had a few of those outlet/adapters screwed into my light sockets in the basement. The installer plugged it into that. So the guy upstairs is fidding with the receiver, the guy downstairs prepares to leave and switches the light out, and the whole system goes out.

No joke.

I seriously started to wonder about these guys at that moment. Although so far, so good (got the system in late October).

 

[20fan]

As long as it's a decent surge suppressor you will be fine. It's the cheap ones with a lot of electronics plugged into them that have a difficult time maintaining voltage. Better yet, buy a UPS and it will do a better job of maintaining a constant voltage and provide excellent surge protection.

Please explain what a UPS is.............. Thanks in advance. I am assuming it is some certain type of power strip.

 

[fleetfarmer]

Uninterruptible Power Supply

It keeps stuff powered up for a little while if the power goes out.

It also protects against brownouts and power dips.

 

[grydlok]

The OP may not be stupid, but people are stupid in general.
It is recommended not to plug the into power strips because of someone accidently trip the switch then you entire system is down.
It's easier for the system to be trouble shoot over the phone if a CSR ask is the PI plugged up. Of course you going to say "yes it is".

 

[wildbill129]

The OP may not be stupid, but people are stupid in general.
It is recommended not to plug the into power strips because of someone accidently trip the switch then you entire system is down.
It's easier for the system to be trouble shoot over the phone if a CSR ask is the PI plugged up. Of course you going to say "yes it is".

Thats the best answer so far......

 

[sddtvtech]

I like how grydlok status says BANNED.

 

[TDK1044]

I think this whole power strip argument is a ruse put out there when a DirecTV CSR or tech can't find another explanation for a problem.

I had DISH Network for 10 years, and I've had DirecTV for about ten months. In both cases, I've had my TV, DVR, DVD Player and now the SWM power adaptor plugged into a power strip.

I have yet to experience a single problem.

 

[sddtvtech]

I think this whole power strip argument is a ruse put out there when a DirecTV CSR or tech can't find another explanation for a problem.

I had DISH Network for 10 years, and I've had DirecTV for about ten months. In both cases, I've had my TV, DVR, DVD Player and now the SWM power adaptor plugged into a power strip.

I have yet to experience a single problem.

Ditto... ive had my D* plugged in my powerstrip for now over 4 years. Mines a power surge protector and this is what i got plugged in there..


46 inch tv
Sony surround sound system
VCR/DVD player
Playstation3
Directv HR22
Clock

and no issues....

 

[20fan]

Uninterruptible Power Supply

It keeps stuff powered up for a little while if the power goes out.

It also protects against brownouts and power dips.

Thank you for the description.

 

[chgocolt]

Just had direcTV installed. Tech said the big black power adapter must be plugged directly into the wall so that the current is regular. I told him to use the power strip instead, but he said no because the electric current changes and can cause problems with the power of the dish.

Is this correct? So what if lightening hits or I get a power surge - well there goes my Dish equipment! I did not sign up for insurance so I am concerned about this.

I think I want to move it into the power strip.

Mine has been plugged into a surge suppressor power strip for 18 months with no issues.

 

[Davedirectv]

The OP may not be stupid, but people are stupid in general.
It is recommended not to plug the into power strips because of someone accidently trip the switch then you entire system is down.
It's easier for the system to be trouble shoot over the phone if a CSR ask is the PI plugged up. Of course you going to say "yes it is".

This is the reason my trainer tells us to plug it into a wall. One not controlled by some sort of light switch.

The same reason why I always take my customers right to the plug and show it to them, tell them not to touch it, and never let the dog/cat/kids/husband/wife/son/daughter/etc near it. Never, ever, always, forever, bottom line NO TOUCH it.

thanks. enjoy the new HD!