I think I would try the "cancel service" response to the voice prompt to see if you can get a better answer.
SWM Question
- Thread starter Lynskyn
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I was already talking to Customer Advocate Team and even they couldn't verify that I wouldn't lose my grandfathered package.
Well a Directv tech support guy convinced me I would be able to maintain my grandfathered package so I pulled the trigger. They will be out tomorrow. Should be quick and easy as I already installed an SWM8 and they should be able to swap the HR34 for one of my HR24s. Fingers crossed...
Really, wow ...
What meter are you using now ?
95 on your meter or the Recvr meter ?
Nope in Florida and Texas it will need to be above 95. I work up north and when ever the snow birds come back I have to deal with this. We can't get signals high enough here to pass IV when they come back from Texas and Florida. I have had ISS tell me flat out the threshold for those areas is above 95. In my area there are a few transponders that can go as low as 86. 85 wont even pass here.
Nothing in the QAS says it has to be a slimline. But I also doubt that the AU9 will get good enough signal.
I hate going on upgrades and they have the AU9. Directv either does not know what dish is there, or has no way to tell. All I know is when ever I run into a system that has the old AU9 I have to change it, because it wont get good enough signal to pass IV. The problem is I did not plan on having a dish for that job. So I may run into a situation where I dont have a dish.
Yeah it's a real pain dealing with this when you have a little bit of rain or snow in the area. As t does not take much and you have to call ISS
Most of my transponders are 95 or higher but a few are 93 and 94. I have never had a signal issue since installing the AT9 back in 2005. I'll post the results tomorrow.
Well I am a happy camper. The HR34 is installed and working with my AT9 and SWM8, I maintained my grandfathered package with the DVR fee included in the base package, and no Whole Home/MRV charges. The installer did look at my dish and said he was surprised it worked.
I'm glad you are up and running, but I am surprised he didn't swap out the AT9 for a Slimline.
Yes, I am surprised too. It's general policy for installers to replace AT9 dishes with Slimlines....
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