I know I'm not the person you asked but I can tell you that on demand doesn't work with a Tivo. It's no big deal to me because I have plenty of tuners and storage space to just record what I want to watch. If you try to sign up with Charter and a Tivo they will try to push you into getting one of their boxes specifically for on demand. In my opinion all the other benefits to using a Tivo easily outweigh the lack of on demand support though.
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Three years ago, I would have agreed with this 100%. Charter was indeed the worst company in the country. I had my share of issues with them in the past as well. But today, Charter is a very different company. Satisfaction numbers, quality and service are way up. Lineup is the best in the country at prices significantly lower than satellite. I get 80 more HD channels than I did with satellite.
And Tivo is NOT the only option. My Windows Media Center whole home DVR system (serving 6 TVs) costs me a whopping $2/month versus about $50 for the same thing from satellite or Tivo. Overall, I'm paying about half what I did with satellite and am getting far more content and functionality. Unless Charter does a complete 180 back to the way it did business a few years ago, I don't see myself ever going back to satellite.
I'm glad things improved for you at Charter. In our area I still know people who are PO'd and although Charter has slight improvement taking all its service areas into account, there are still extremely recent posts for all parts of the country ranting on Charter in very high number and with more vitriol, but most for its TV service, and it's Internet not being reliable in those areas (reliable in my area), but recent happy folks now with 50Mbps (from 30Mbps) at no additional charge.
In theory, I agree with the WMC solution (I use it for some OTA). The problem is that WMC is for the tech savvy. Further, many people are just principally opposed to having a PC on all the time as their primary DVR. It's just the way they think. Microsoft, while at first trying to kill WMC, has backed off a bit and decided to take the TiVo approach and slowly kill WMC with a thousand cuts. WMC is not making MS any money, and they want it dead. In fact, last I heard, Windows 10 will require one to purchase an "upgrade" for WMC. Also, I can't remember exactly, but I believe there was a recent change imposed upon WMC and tuners where a lot of users were PO'd because they lost some functionality. Perhaps you know of of it?
Further, WMC does not
easily support remote viewing (now we are talking software to re-code and then PLEX, etc.? more things for the average Joe to track down, acquire and learn to use) nor transferring recordings to mobile devices is as intuitive as it is for TiVo, Dish, or DirecTV, the fastest growing way to watch content, including one's own DVR recordings or LIVE TV channels from a cable co or sat box. There are some other devices one could add (and additional software like My Logos), but some require connections and/or cards that are NOT on most PC's (PC's not designed for media when purchased) that require one to open the PC and switch out or add some cards. Joe Blow and Betsy Wetsy haven't a CLUE how to proceed, and would be forced to pay BIG bucks to someone like Geek Squad to do for them, after buying the hardware. There are other "accessories" one needs to get WMC going great, and Joe Sixpack aint even ready to imagine the work. In other words, unless one buys a new Media PC (and even then, not necessarily good to go on day one), one is having to "
BUILD" a WMC experience. It requires an immersion in the whole WMC/Home Server universe with all sorts of required tech knowledge and all sorts of pieces of software from several different companies an sources all to make a whole, and Ceton products are fine (are the Echo's still constantly buggy, crashing, re-booting,or otherwise flaky?), but cost more money.
Yes, if one has the tech savvy and
TIME to commit to it, WMC is the way to go and get high satisfaction, and I agree that WMC is far LESS expensive than the TiVo model, but WMC requires too much trouble for the average consumer, and this is why WMC NEVER become popular, even though it really is pretty great once it is up and running. People can easily comprehend and even install a BOX that connected directly to a TV and has all the software and hardware installed ready to go with built-in streaming and ready to transfer your recordings to your mobile device: a finished product as opposed to some "kit" where the consumer has to put things together like a model of a ship. All they do is connect the traditional DVR box to a TV and plug the power in, and after very simple process, they are UP and going with a DVR. This EASE of install and understanding even trumps the "on-line" new DVR solutions like Tablo because Tablo, et al. depends upon a home network and mobile devices and connected devices like Roku, NOT directly a TV. The Tablo etc. experience is an abstraction to most people, especially if they were born before 1990 or haven't the affluence while growing up to even have a decent computer to become tech savvy, and puts them a bit out of their depth compared to that "box" they just connect to their TV
AND can
get support. With WMC, you are your own support person.
My point is not to say WMC is bad, but to point out to EVERY WMC/HTPC enthusiast who suggests WMC as if it were "plug and play" sound simple, is that it is FAR from simple, and this is why it never took off. WMC is for the tech savvy who have the time to make it all work and keep up with changes.