superdish lost 119

[JKMC]

I have a superdish 121 type 1. It has been working for about a year now with no problems. I have installed one of these dishes meself before with no problems. Dish isntaller installed the one in question. I came home after a weekend out to find that I lost some channels. I thought it might be from the high winds we had that weekend. I have a signal strength meter and checked the three LNBs. 110 great, 121, good/great, 119 nothing. After turning my signal strength meter up to full sensitivity and connected to the 119 LNB I moved the dish all over the sky. Not a hint of a satellite! I moved my dish back to the markings I made before the search. I still have 110 and 121 but no 119. Dish wants to send someone out and a starting fee of $99 but I can buy a whole new dish for not much more. I have a DP34 switch which shows after running a check switch in colomn 1 OK-OK, colomn 2 OK-OK, and in colomn 3 X-X-N.C. after switching the 121 and 119 cables on the switch the colomns 2 and 3 switch readings when check switch is run. That leads me to believe that the switch is good but the 119 LNB is bad. If I am correct where can I get a replacement LNB without buying the whole dish assembly?
HELP
JKMC

 

[tjbeckett]

you are right, the lnbf is probably the case, but the thing is for the superdish, they are very hard to come by, you can't buy them from customer service for the superdish, so the only offical way to get one if you are a retailer is to go through retail services.....if you aren't, you'll have to call a retailer

 

[mudder1310]

The 119/121 lnb going bad is a known issue. I've had to replace several for the very problem you mention. I would think E* would simply send you a replacement lnb, however $100 is $100 and it doesn't surprise me they want to send a tech out.

 

[tjbeckett]

You could add on the Dish Home Protection Plan........It's $5.99/month. With that you'd only have to pay $29 for a tech and all equipment is covered. So you'd definetly get the issue fixed and only be out $29 upfront, and if you don't want the DHPP you can cancel it at ANY TIME.

 

[JimP]

You could add on the Dish Home Protection Plan........It's $5.99/month. With that you'd only have to pay $29 for a tech and all equipment is covered. So you'd definetly get the issue fixed and only be out $29 upfront, and if you don't want the DHPP you can cancel it at ANY TIME.

Say, it takes you a year for something to go bad, that 12 X $5.99 = $72 ish, then add the $29 upfront and you're back over $100. If the replacement goes 2 more years without issue, then you're out another $144.

I feel that I must be missing something here. Please correct me if I'm wrong.

Thanks

 

[Dishpointer]

Say, it takes you a year for something to go bad, that 12 X $5.99 = $72 ish, then add the $29 upfront and you're back over $100. If the replacement goes 2 more years without issue, then you're out another $144.

I feel that I must be missing something here. Please correct me if I'm wrong.

Thanks

You can always cancel DHP when your problem gets fixed. Dish will allow you to add it back when you want to.