Suddenly, frequently getting 'channel not available'

[jcarrera]

I am Suddenly, frequently getting 'channel not available'. This had not happened to me in a long time...like over a year.

What could be the reason?

 

[The Insider]

Could be increased demand in your node. Typically that error as we talked about in the past is associated with the switched digital video channels. If the network in your node is congested then it simply does not have the space to send you the requested channel so you get that error. BHN does monitor these things but often it can take time to resolve as there are a lot of logistics involved in most cases. They will typically work on the highest reporter failures first then move down. So if its a new problem then you will likely be at bottom of the list, it could also of just been an unusually high demand time/day and if the problem does not occur often can chock it up to just demand.

 

[jcarrera]

Interestingly, one of them happened as I was watching the channel--first time i had ever seen that. All others are as you tune to the channel.

 

[BHNtechXpert]

I am Suddenly, frequently getting 'channel not available'. This had not happened to me in a long time...like over a year.

What could be the reason?

There are several reasons for this MOST related to premise issues which can be resolved. Send me an email at BHNtechXpert@mybrighthouse.com and I'll take a quick look.

 

[twizt3dsist3r]

Could also be too low or high signal if your wiring is old or 59.

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