Strange Service Call

[cableview]

I was recently at a Dish service call where I discovered a strange issue.

System was one Hopper 1, two Joey 2s.

I ended up finding that the Joey 2s were connected together via a splitter and were able to find each other, but from the hub, there was no tap or line from the client port. After looking around I found a very old cable which seemed to go to the Joey splitter, but it had obviously been cut for quite a long amount of time. Is there any logical way that these Joeys could have been operating in this time? I wasn't able to think of one and I ended up upgrading them to wireless joeys as it wasn't feasible to run a new cable to them.

 

[TheKrell]

Is there any logical way that these Joeys could have been operating in this time?

Yeah, via Ethernet. Were the J2's connected to Ethernet?

 

[cableview]

Yeah, via Ethernet. Were the J2's connected to Ethernet?

That's what I originally thought when I first saw the issue, but I wasn't able to locate an Ethernet connection and the h2k didn't have a wireless adapter or an Ethernet connection. Maybe they disconnected their internet service at some point but I don't see how the Ethernet would have been ran to the receivers...

 

[Bobby]

You would probably get better answers in the Pro Zone forum that is just for installers.

 

[Jimbo]

You would probably get better answers in the Pro Zone forum that is just for installers.

You mean the Pro Installers don't look here as well ?

 

[Bobby]

You mean the Pro Installers don't look here as well ?

Of course they do but sometimes they have inside knowledge that is better said over there than here.

 

[TheKrell]

Is there any logical way that these Joeys could have been operating in this time?

I don't see how. It may have worked at installation, but somebody removed some cables since that date and nobody noticed.

 

[TheLip]

Perhaps the Joey's were moved from the location where they were originally installed.

 

[chiodo]

What was the service call for? Must've been because the Joey's weren't working ?