I would think his R ID would be in range by now, in which case you could very well be right on the money. This time around I did have issues as I did last time, it appears Gary did as well. You could force what ever rev is in stream by dumping your memory...though if you don't understand what your doing you could really hose yourself...in which case I would defer you to call advanced support for a master reset. Personally I'd give it a couple more days first.
Tom, let me ask you a question, for my own knowledge...Do you have your 811 heavily personalized as in favorites, locks, mapping, etc.?
Jason