some channel loss

[kozmo104]

I came home from work last nite, to discover that 2 of my 3 receviers had partsley signal loss. I contacted dish and they had me go through the reseting of the boxes and checking all connections. Still nothing. So they have a tech coming out on Thursday to see if it could be the multi switch. Here is the thing I don't understand. Why would 1 box not have any signal loss and be getting all the channels and 2 others haveing some but not all? And another thing is its not the same channels on both boxes. Box 1 has local channels box 2 does not. And a couple of other channels out and vary on those boxes.

Now we did have a breif power outgage during the day yesterday. I don't know if maybe that could have caused something to happen to the boxes. 2 of the boxes are 311K and 1 is 311. The 1 that is just the 311 is the one that is getting all the channels. I don't know if maybe some one on here can help or maybe has a test or something that I can try.

 

[lucky86]

It sounds like it could definetly be a switch issue? What type of switch do you have? I would also try running a checkswitch test on the non working receivers to see if that helps. On the Install Summary screen you will see a Switch field, if you don't know what type of switch you have then it should be listed there. If you have a DPP 44 switch, then I would find your power inserter for the switch and try unplugging that for 10 seconds then replug and run a checkswitch and see if that resolves it.

 

[kozmo104]

Ok thank you i will try it when i get home.

 

[MikeD-C05]

Yes, I suggest run a checkswitch too. The hopper for some reason seems to have occasional problems with lost tuners. A check switch run fixes it pretty fast. I've seen it happen about 3 or 4 times since I got the hopper.

 

[kozmo104]

Problem has been fixed. Dish came out yesterday and fixed some connections and adjusted the multi switch. For some reason I was only picking up one satellite. Kinda strange that not all 3 boxes weren't affected. But whatever. Thank you for all help and support.

 

[MikeD-C05]

You're welcome. I am Glad you're up and running again.