So Tired of Dish Networks games ......

[R0ss]

So all you fan boys think its OK to drag out the process,and avoid the fact that I'm trying to deactivate service as well as get a final balance to end my service?
And charge me $15 to return equipment thats not mine anyway?

OK so they jerked me around for a week, so thats another 7 days of service I'm getting charged that I shouldn't be because of these Charlie Ergen BS games.

Not everyone can sit on the phone every night of the week to be put on HOLD for 20 + minutes just to deactivate Dish Network accounts.

So lets hear a legit excuse for this reasoning.

I've read several pages of comments and I still have to agree with you. If I call a company to terminate service then I expect to get the same service as If I was calling to start service. A CSR that knows what they are doing. Of course they usually are required to read from a script, I will often ask them to stop and just get right down to business, but I do understand that they still may have to read the script. To be put on hold for 20 minutes, under any circumstances, is ridiculous. To not be able to get an answer to your question, on the spot, is even more ridiculous. I have to agree with you on the fees, but Dish is still the best deal for my needs in my area.
On a side note I bet it costs more than $15.00 to send a receiver, especially a DVR, back to Dish, maybe you can get away with packing several receivers in one box and using one return sticker. Of course I would certainly take some pictures of my packing and make sure to get a receipt from UPS when I dropped off the box!

Good Luck
Ross

 

[DodgerKing]

Dang whatchel 1 your getting a hell of a resume.

Just like myself I'm not HD but SD so if I needed another 625 it would be $17 right?
Well my America's Everything Package went down by almost $3.,then I would be charged $10. for 2 extra DVRs at that other place(which we all know).Then it would be $3. for MRV and I'm not including the charge for SWM and DECA ($150) so after taxes I break even(not even going to add upfront fees) he shoots! he scores! with DISH!.

How many DVRs do you need? With only 2 DVRs it is only $5 for the additional receiver, like it is with all receivers.

You also do not need to use a DECA or SWM. You can use your router and pay $0. If you do pay the $150, that is a one time installation fee. So, why are you including it as part of your other monthly charges?

Upfront fees, besides the DECA install which is not needed, are pretty much $0.

 

[navychop]

Haha and the tables have turned...

Seriously, people who are happy with their service generally don't join forums to tell the world. You are definitely going to see more complainers than happy people. StonesCat said it best.

However, there are some that apparently have a personal vendetta against DISH, and you will find that most of the complaining on this forum are by those select few. Those who try to imply that their little peanut-gallery opinions being posted daily are going to change the world. Then, when a few of the new complainers come on, suddenly the world is ending for DISH, and those aforementioned people with the vendetta like to point out this "fact."

It's sort of amusing, makes me think they're not really as happy with their current provider as they imply, seeing as they still care about DISH so much. If whatever new service they had was so great, they would move on and forget DISH ever existed.

All that being said, being placed on hold for an unreasonable amount of time to cancel a service is terrible, but this kind of stuff happens in all companies. At least DISH has announced they are trying to work on their customer service.

Now in my experience, when I canceled DISH back in Oct. '09, I had absolutely no issues canceling, and I swear the CSR on the other line was going to cry about it, but she had no problem promptly doing what I requested. After 7 months of AT&T U-verse, I was missing DISH like hell. I switched back to DISH, got great promotions, got one of the best DVRs around (722k, two of them,) all for a LOT less than U-verse. Even when promotional pricing expires, it will be cheaper than U-verse was. Yes, I was disgruntled at the receiver fees, but as long as it's cheaper than my alternatives, what can I do, can't complain.

Long story short: Upset people are more vocal. Sure you will see problems with the service, on the forum, but for every upset person being vocal, there is a satisfied person not vocalizing their satisfaction. Otherwise, DISH Network would be out of business, and not the #2 DBS provider.

Very good post! :up :up

 

[DodgerKing]

Forgot to mention the $3 monthly fee for MRV, but it is a feature that Direct had that you currently don't have and do not need to use.

 

[teachsac]

How many DVRs do you need? With only 2 DVRs it is only $5 for the additional receiver, like it is with all receivers.

You also do not need to use a DECA or SWM. You can use your router and pay $0. If you do pay the $150, that is a one time installation fee. So, why are you including it as part of your other monthly charges?

Upfront fees, besides the DECA install which is not needed, are pretty much $0.

New install is $25 one time charge to connect to the internet using the adapter. That's all I paid when I switched and is what's listed on the D* site.

S~

 

[Bob Haller]

Because until recently, I had access to those numbers.

so would you KNOW if E has started massaging the numbers?

really KNOW?

 

[azgreg]

Bob, this is one thing that I agree with you on. The fees are ridiculous, suggesting that someone lower programming packages or remove receivers from your account is stupid. You would think that they would want you to do the opposite, upgrade programming and equipment. I think that Dish now must be to the point that they can't get along with anyone. I just noticed yesterday that apparently they have lost CenturyLink as a bundle partner. Now CTL is bundling with DirecTV. I have not been able to find a press release from either company as of yet though.

The CTL change makes sense. CTL is in the process of taking over Qwest (whcih has been a strong DirecTV partner for many years).

 

[KAB]

so would you KNOW if E has started massaging the numbers?

really KNOW?

And you would???

 

[bobvick]

I would expect that if they are "massaging" the numbers that their auditors would find out when they did the audit, as that goes out as part of their 10K report at the end of the year. If they are indeed doing that, then the SEC would get involved. I highly doubt that they are, since it would open a big can of worms.

 

[Bob Haller]

I would expect that if they are "massaging" the numbers that their auditors would find out when they did the audit, as that goes out as part of their 10K report at the end of the year. If they are indeed doing that, then the SEC would get involved. I highly doubt that they are, since it would open a big can of worms.

then why keep programing up on a canceled account?

over 30 channels most barker and home shopping plus a few cheap channels of old programing, and the record feature still worked on my 722K...

just seems odd

 

[DodgerKing]

New install is $25 one time charge to connect to the internet using the adapter. That's all I paid when I switched and is what's listed on the D* site.

S~

Internet through D or through your own ISP? Through your own ISP you don't need the adapter

 

[navychop]

I would expect that if they are "massaging" the numbers that their auditors would find out when they did the audit, as that goes out as part of their 10K report at the end of the year. If they are indeed doing that, then the SEC would get involved. I highly doubt that they are, since it would open a big can of worms.

How very true.

then why keep programing up on a canceled account?

over 30 channels most barker and home shopping plus a few cheap channels of old programing, and the record feature still worked on my 722K...

just seems odd

Doesn't sound like a package they offer. Just a quirk, or an enticement, or someone thinking they are looking out for you. My nickle is on a quirk, something burped when dropping you. Might eventually self correct, or be caught, or have a built in time limit.

 

[Rangers484]

How very true.



Doesn't sound like a package they offer. Just a quirk, or an enticement, or someone thinking they are looking out for you. My nickle is on a quirk, something burped when dropping you. Might eventually self correct, or be caught, or have a built in time limit.

Maybe this is similar to what XM and Sirius do with deactivated radios. If you turn on a deactivated radio periodically they allow you to hear channels like a free preview

I guess the reasoning is to entice you or the new owner to resub.

Maybe Dish keeps broadcasting those shopping channels for the same reason.

 

[bobvick]

I think that there are a few channels that are ITC any way. I know that with a FTA receiver you can get some if the channels that Bob is talking about.

 

[goaliebob99]

Internet through D or through your own ISP? Through your own ISP you don't need the adapter

Yea if you run ethernet to the recivers. The adapter allows you to use the existing coax in place.

 

[Bob Haller]

Bet E is charging the shopping channels for carriage........ on a deactivated box few will watch.

E isnt just screwing their subs but their carriage customers too.......

 

[jbrooks987]

I don't find it odd at all. After all, many people (but I know YOU won't) do change their minds in a relatively short time and want to go back - and if that's the case they won't need to be "rebuilt" into the system. Saves Dish time AND money.

 

[DodgerKing]

Yea if you run ethernet to the recivers. The adapter allows you to use the existing coax in place.

Exactly. Adapter is not needed if you use your own router and cables

Just clarifying cost for those reading this thread.

 

[teachsac]

Exactly. Adapter is not needed if you use your own router and cables

Just clarifying cost for those reading this thread.

If you have cable running already to each receiver. $25 for the adapter on initial setups is much cheaper than wireless routers, powerline adapters, less time consuming than fishing wire and still less expensive than buying long cable runs to the router. Plus it's simple.

S~

 

[lparsons21]

I've read a lot in the D* forums about MRV. The only supported method is via the coax and does require the adapter to go to your router regardless of who your ISP is, if you want internet connection. Of course, MRV itself will work fine without internet.