I have a 6000 reciever, two dishes feeding all six inputs into SW64 switch and Pioneer 610HD display. I received my smart card replacement in the mail a week ago and I decided on Friday (4/16) to make the switch. After reading the instructions included with the card, I make the swap and log onto the website to activate the card. After activation, I realize that not all of my channels are in the guide and some in the guide cannot be locked and viewed. But the movie I want to see can be locked and viewed, so I wait until Saturday (4/17) to invesitigate the problem further.
On Saturday, I go into signal strength section and check the switch. Now the 6000 is unable to identify the switch. First it tells me it is a sw21 and cannot lock onto any of the three satellite's I normally get. Retest and now it claims to be a 500 quad switch and can find 119 even and 110 odd. This continues with each time you run test switch it identifies a different model of switch being connected. I disconnect the incoming sat, retest the switch, power cycle the receiver and reinstall the smart card and each time a different switch is dectected. In frustration I call the dreaded 1-800-333-DISH number.
I explain I feel the problem is with the card change since my system has worked flawlessly prior to the change. The CSR tells me to activate the card. This had been previously done but I'm keen to try their suggestion. Now the CSR has to transfer the call to the activation people who assure all will be right in 5 mins. I hang up wait 30 mins. and check the reciever again. No change in the problem. Another call to CSR and 45 mins. later after having me retry all the previous power cycles, remove and replace smart card, disconnect sat feed to receiver; he believes my switch is bad. He offers to begin a warranty program for $5.99/ month and this will cover a replacement SW64 for no additional cost.
I agree, but I am thinking it seems strange to have the switch go out right after the replacement of the smart card. Now a day later, Sunday (4/18) and the mystery switch problem is gone, the receiver identifies the switch correctly and all my channels are back. Nothing was changed on the configuration from not working to working. The weather was clear and dry during all of this and hence not a possible cause.
So was I tricked into getting warranty I did not need because of something done by E* to my receiver during the card swap? Has this happened to anyone else?
On Saturday, I go into signal strength section and check the switch. Now the 6000 is unable to identify the switch. First it tells me it is a sw21 and cannot lock onto any of the three satellite's I normally get. Retest and now it claims to be a 500 quad switch and can find 119 even and 110 odd. This continues with each time you run test switch it identifies a different model of switch being connected. I disconnect the incoming sat, retest the switch, power cycle the receiver and reinstall the smart card and each time a different switch is dectected. In frustration I call the dreaded 1-800-333-DISH number.
I explain I feel the problem is with the card change since my system has worked flawlessly prior to the change. The CSR tells me to activate the card. This had been previously done but I'm keen to try their suggestion. Now the CSR has to transfer the call to the activation people who assure all will be right in 5 mins. I hang up wait 30 mins. and check the reciever again. No change in the problem. Another call to CSR and 45 mins. later after having me retry all the previous power cycles, remove and replace smart card, disconnect sat feed to receiver; he believes my switch is bad. He offers to begin a warranty program for $5.99/ month and this will cover a replacement SW64 for no additional cost.
I agree, but I am thinking it seems strange to have the switch go out right after the replacement of the smart card. Now a day later, Sunday (4/18) and the mystery switch problem is gone, the receiver identifies the switch correctly and all my channels are back. Nothing was changed on the configuration from not working to working. The weather was clear and dry during all of this and hence not a possible cause.
So was I tricked into getting warranty I did not need because of something done by E* to my receiver during the card swap? Has this happened to anyone else?
