Please process the RMA through your reseller as was outlined in post # 11. If purchased directly from us, you may contact our support team for a RMA.
Either way, we are committed to resolving this situation.
BTW...
What is inline between the receivers and LNBF? Switches, splitters, etc.
Have you bypassed a run directly to the LNBFs to verify no auxiliary equipment incompatibilities?
I am no fan of the combined C/KU LNBFs and have heard way to many performance issues when they are used on an undersized dish. Are you using the built-in switch or an external switch? If internal, try an external switch or bypass completely. I recall some earlier posts reporting some anomalies with certain brands of the C/KU LNBFs with internal switches.
On a side note not related to the tuner sensitivity, the 6 ft dish and add to that the performance loss of the C/KU LNBF is not a good combination. With this undersized dish you should instead use a C-band only LNBF. Is the dish a prime focus or offset design? If offset, are you using a comical scalar or the flat scalar?
The reason that I am curious about the dish is due to adjacent satellite interference. A more sensitive tuner could be more influenced by signals that are below threshold on the other receiver. The 6 foot dish is not 2 degree compliant and you will be receiving strong side lobes with possible interference from nearby satellites. The 6 foot dish is severely undersized for the EIRP of this satellite along with the additional margins required for S2 and 8psk and future 16psk signals. Regardless of your receiver choice, you really need a larger dish and optimized Feedhorn/LNB or LNBF to reliably receive weaker footprints and more critical transmission types.
What is inline between the receivers and LNBF? Switches, splitters, etc. Nothing.
Have you bypassed a run directly to the LNBFs to verify no auxiliary equipment incompatibilities? Replaced BSC621 with an ESX 241 HDTV Digital Ready 13K 70dB C Band Satellite LNB LNBF With Scalar Ring. This helps with c-band signal levels and now can see WeathernationHD with MicroHD.
Is the dish a prime focus or offset design? New SADOUN 1.8m Prime focus.
The 6 foot dish is severely undersized for the EIRP of this satellite along with the additional margins required for S2 and 8psk and future 16psk signals. I am aware of this and think you are correct in that adjacent satellite interference is causing some issues with the 6ft dish.
Have you bypassed a run directly to the LNBFs to verify no auxiliary equipment incompatibilities? Took receiver/monitor out to dish with EX241 LNBF and tweaked setup signal meter first then MicroHd. Now can receive WeatherNationHD on 3737V though video seems a little choppy compared to the Pansat.
May I say thanks for all your suggestions and comments. Have a second MicroHd coming today and after talking with seller says I can try and see if this one works better.