I just bought a new house and had DirecTV installed (new customer). The previous owners already had a Phase III dish on the roof, so I just needed an additional wire run to my 2-tuner Tivo. The other 2 receivers went in rooms that already had jacks. The cable that was already in place in the main room runs thru the walls -- from the satellite, under the eve's trough, into the attic and down the wall to the back of the TV. But when my installer came out to do this new service install, he ran the 2nd wire (for the 2-tuner Tivo), down the back of the house (he stapled the wire), and then drilled a hole straight thru to the living room, and then ran the wire in along the wall to the back of the TV. Now, I want it redone, but he claims he doesn't have the tools to do it, nor is that part of the standard install. Regardless, I want it done, so who can I call to do this?