Should I start worrying about peculiar recording problem?

[sktrus]

Good morning to y'all.

I am having an issue with watching a recording that is still taking place.
In the past this was not a problem. For instance, I would start a recording. It would start and continue till the end. If I skipped commercials tv eventually would show 'live tv' on the screen and skipping commercials wouldn't be possible.

I set up Hopper3 to record soccer tournament on Fox. One game was still recording. Few days ago. About 55 minutes into the game, I selected to watch from the beginning. (I always add 60 extra minutes to soccer games.) The screen turned black and stayed black as if I turned the TV off! This was not a problem in the past. A tv connected to Joey 2. Pressing different buttons on remote (to go to live tv and start all over) did nothing. Unresponsive.
I unplugged Joey 2. Waited and plugged it back. That didn't help. I assumed the issue was with Hopper3 instead. I turned the TV connected to Hopper3. Must remind you the game was still being recorded. Exactly same result. Blank screen!
I could hear my wife watching a different recording upstairs on TV connected to kitchen Joey2! Entering channel numbers on remote would not take me to live tv. Very strange. Unplugging and replugging Hopper3 did not help.

I waited until the recording was done. I selected the same recording with Joey 2 (on my daily tv, the first one) and it was fine.
This happened at least twice.
What does this mean? Software glitch? Hopper3 dying? I also noticed changing channels on live tv or selecting a recording is taking extra few seconds. Hopper3 seems a bit slower.

Anybody had a similar experience? I believe it is too early to ask for equipment replacement.

Thanks.

 

[tjboston5676]

Good morning to y'all.

I am having an issue with watching a recording that is still taking place.
In the past this was not a problem. For instance, I would start a recording. It would start and continue till the end. If I skipped commercials tv eventually would show 'live tv' on the screen and skipping commercials wouldn't be possible.

I set up Hopper3 to record soccer tournament on Fox. One game was still recording. Few days ago. About 55 minutes into the game, I selected to watch from the beginning. (I always add 60 extra minutes to soccer games.) The screen turned black and stayed black as if I turned the TV off! This was not a problem in the past. A tv connected to Joey 2. Pressing different buttons on remote (to go to live tv and start all over) did nothing. Unresponsive.
I unplugged Joey 2. Waited and plugged it back. That didn't help. I assumed the issue was with Hopper3 instead. I turned the TV connected to Hopper3. Must remind you the game was still being recorded. Exactly same result. Blank screen!
I could hear my wife watching a different recording upstairs on TV connected to kitchen Joey2! Entering channel numbers on remote would not take me to live tv. Very strange. Unplugging and replugging Hopper3 did not help.

I waited until the recording was done. I selected the same recording with Joey 2 (on my daily tv, the first one) and it was fine.
This happened at least twice.
What does this mean? Software glitch? Hopper3 dying? I also noticed changing channels on live tv or selecting a recording is taking extra few seconds. Hopper3 seems a bit slower.

Anybody had a similar experience? I believe it is too early to ask for equipment replacement.

Thanks.

Since latest software update I've had similar issues but if you go back to dvr and start the recirding a second time, for me, it always starts playing the second time.

 

[tsunami2311]

that is old DVR playback problem that WAS fixed, if it is back I will not be to happy, it only ever happen when joeys were doing the playback too cause it took them a year or to fix it.

 

[sktrus]

f you go back to dvr

That was the first thing I tried. The remote was unresponsive. Pressing DVR or back (live tv?) button does nothing. I ended up looking at black screen for a long time. The only thing that works is turning Joey2 off with remote.
Here's the strange thing: While Hopper3 is still recording 6:30 pm national news (20-25 minutes into 32 minute recording) I can select that recording from DVR, start from the beginning and be able to skip commercials.
Yet, an almost 3 hour soccer recording does not let me start from watching while it is still recording. When it is done I can. I should add DVR is about 40 % full.

It sounds like a software update, not a Hopper3 (that I lease) issue.

 

[tsunami2311]

like I said software bug and old one that was original fixed, on my end almost always only effect joey 4k but some time was issue on h3 side, had both h3 and joey4k replace in this cause h3 replace one and joey 4k replaced twice ( trying to fix diffrent problem which also software issue that fixed years down 2+ years down road after noticing it ). still happened I was told by tech if still happen gotta just wait and see if get fixed, 6+ months later it was fixed.

You can try have h3 replaced, and see what happen there is always chance it hardware related. Everway Dish is not gonna really admit to any actual problems with there updates official.

 

[sktrus]

Hear ya. I watched today's games live while DVR was recording both. I should have gone to DVR and see what would happen when Hopper was still recording.
Both recordings played fine after they were complete. Tested few minutes before I deleted them.

Tomorrow, I am determined to check DVR when the games are being recorded.
Curious if this issue happens all the time or occasionally!

 

[sktrus]

Yesterday, I selected a recording (a soccer game) from DVR while it was still recording.
Hopper3 apparently felt sorry for me and started it from the beginning!
I was glad to see that. I guess this issue randomly happens.
I will accept this and wait till the recording is complete in the future.

 

[tsunami2311]

it was always random on my end and almost exclusively on joeys playing back for dvr or live tv buffer, as I never view the tv using h3 , mom does and my was on my case for years while this was happen and she said it never did on h3 just joey4k. And what describing is sound exactly like issue i had. Mind you i had 2 h3 system so it probably make thing more issue.

in the end probably 1 in 10 tech visit ( i had other issue like frequent skip in play back of live tv on joey and joeys this issue went long black out issue) that was only it had actual did this when they where here, the skip in live tv only joeys was seen bunch time by bunch tech which turned out software too cause entire setup had hardware replace multiple time tracking that issue down.

guy told me replace h3 and joey4k so I let him replace my h3 and joey4k in my setup cause i didnt want replace all boxes again, and he told me he would make notes saying he believe it software and will forward it to his boss, and asked me to text him if it still happened. I did and he told me to call dish up and notify them too the problem was software, so I did about 6+ months later the problem stopped ( black out) dont know when live tv skip on joeys stopped.

I really really hope the issue dont start again on my end again.