Let me put it this way - people call for a issue they are having with Dish, they have the protection plan so they get charged whatever $15 or something for the visit as the plan makes up for the rest over time. Now you start to argue and raise hell, threaten to cancel or "break out that cry towel" cause you can't get your way...boo hoo.. pay the proper fee that was disclosed when you signed up and move on. These fees that they don't recover hurt the back end, Gas in truck to get to customers home isn't cheap....the tech getting paid normally is cause Dish shafts them every way they can. Don't want to jack the thread but just saying - unless you've walked in the shoes of a tech then you have no idea of what goes into a call so the fees should be paid when in reality they really aren't that much for what all a tech has to do.