Should I call Dish to have my dish realigned ?

[ohioankev]

In the last two months I have been having pixalation issues sporadically. I never really lose full reception or get the message "part of this recording was lost" during DVR playback but during the season premiere of Haven the pixalation was about every five minutes causing the sound to drop out. What would of changed in the last couple of months that would cause a lower signal issue? I've been pointed at 61.5/72 since November/December 2013.

 

[dwarren2]

Do a System Info test to see if you have any lnb drift. Box a will report if there is a problem.

 

[dvrexpander]

Well you could call them but what receiver do you have? You can check signal by going to the check signal screen. Menu 6-1-1 and just look at both those sats and various transponders. Normally best to pick a channel you know you are having issues with then go to that location in the menu cause it will already be on it.

 

[ohioankev]

My signal is mid-30s to mid 40s overall. FX the channel I seem to have the most problem with lately is currently at 40. When I run diagnostics everything comes up "Green/Status Good" but my problem is real and I'm still having it. I finally got around to contacting support through mydish.com/chat but Raelyn was no help at all to me, so angrily i posted these videos and facebook posting on DISH's facebook page.


FACEBOOK POST
I'm not happy right now, I just contacted customer support through myDish.com about service issues and basically was told there was nothing they could do because i didn't have an error code but my problem is real. Two videos, showing freeze ups and pixelation.

https://www.facebook.com/video.php?v=10205587520633563&set=vb.1419416252&type=2&theater

https://www.facebook.com/video.php?v=10205587566674714&set=vb.1419416252&type=2&theater

chat support
Realyn (ID: 2QK): Hi, my name is Realyn (ID: 2QK). How may I help you?
Kevin Harris: Yes I think I need to have someone come out and repeak my dish as i'm having pixalation issues on some live channels and recordings
Realyn (ID: 2QK): Hi Kevin. Good evening!
Realyn (ID: 2QK): I am sorry to know that you have an issue on your programming but don’t worry I will be happy to assist you with that.
Kevin Harris: It's been an ongoing issues for about three months now
Realyn (ID: 2QK): Can you please describe exactly what is on the television screen now? If there is an on screen message, please include the 3 digit number found in the top right corner.
Kevin Harris: there is no on screen error message per say just some pixelation issues and freezing
Realyn (ID: 2QK): Thank you.
Realyn (ID: 2QK): One moment please.
Realyn (ID: 2QK): What is the model ID number of your receiver? The model ID is listed in the lower left hand corner on the front of your receiver.
Kevin Harris: Hopper 2000, the one without sling built in
Realyn (ID: 2QK): Thank you.
Realyn (ID: 2QK): The picture is pixelated, right?
Kevin Harris: It's not consistant but it happens a lot even during clear weather
Realyn (ID: 2QK): I understand.
Kevin Harris: Right now my signal is 40 on FX
Realyn (ID: 2QK): Thank you.
Realyn (ID: 2QK): Is the issue happening as of the moment?
Kevin Harris: No just last night at around 11pm was the last recording where it was noticeable
Realyn (ID: 2QK): I see. I apologize for the inconvenience, in order for us to troubleshoot the issue, we need for you to contact us back if it happens again. We would need to do some troubleshooting steps and if it is indeed malfunctioning, we'd go and look about the procedures on how to have your XXXXXXX replaced or if needed to send a tech on your house.
Realyn (ID: 2QK): I see. I apologize for the inconvenience, in order for us to troubleshoot the issue, we need for you to contact us back if it happens again. We would need to do some troubleshooting steps and if it is indeed malfunctioning, we'd go and look about the procedures on how to have your receiver replaced or if needed to send a tech on your house.
Realyn (ID: 2QK): For future reference, you can find simple resolution for many common receiver or remote issues by visiting http://www.mydish.com/support/?WT.svl=main-nav or tuning to channel 101 on your TV.
Kevin Harris: okay thanks
Realyn (ID: 2QK): You're welcome.
Realyn (ID: 2QK): No worries, I will note this conversation on the account so you will not need to go through the same question again by the next agent.

 

[thomasjk]

Contact DIRT.

Posted Via The FREE SatelliteGuys Reader App!

 

[MR2NR]

If your Hopper is connected to the internet Dish can see your signal levels and sometimes sends a tech out if your numbers are low. Go to menu, settings, network setup, and test then click send status. In the midwest you should be around 50-60 on 72 and 61.5. You can also just disconnect the coax on the back of the receiver and tell them you lost everything and get a tech out that way.

 

[bigjohnok]

30-40's is not good at all.
that is barely above usable threshold.

 

[nelson61]

It might not be you. Could have been problems or interference on the uplink (not an uncommon problem)

Posted Via The FREE SatelliteGuys Reader App!

 

[jerryez]

If you are not under contract, call them and tell them, if they do not send someone out to fix it, you are moving to Direct. If its been happening for four months, there is no reason to wait until the next time it happens and call them. It is a repeat problem and insist they troubleshot it NOW!

 

[dwarren2]

And what are you going to say to the poster if Dish calls his bluff and tells him to go to Direct? Why don't you do it and see what happens. I'm sick and tired all you who tell others to go to Direct as a threat.
The OP should contact DIRT and see if they can help him. They did when I had my roof red
Honey goes a lot farther than vinegar!

 

[ChadT41]

Ha. It's funny you mention that. I just left sprint, and got the bad bad customer service of one person promising me no money is due, and then a month later a supervisor says even though she had the information, she wouldn't eliminate the bill. I got angry and she threatened a note on my account(truly worthless), and that no matter who I talked to no changes would be made. I called in again a few days later, was stern and polite, and now, verifiable have no balance on my account. It truly is better to be stern, and polite, and direct, then angry and demanding.

 

[ohioankev]

Ha. It's funny you mention that. I just left sprint, and got the bad bad customer service of one person promising me no money is due, and then a month later a supervisor says even though she had the information, she wouldn't eliminate the bill. I got angry and she threatened a note on my account(truly worthless), and that no matter who I talked to no changes would be made. I called in again a few days later, was stern and polite, and now, verifiable have no balance on my account. It truly is better to be stern, and polite, and direct, then angry and demanding.

I see nothing has changed at sprint, when we had them in 2008 our first bill was $600. Um yeah, no. Anyways we had to argue with them for about four months that the initial bill was wrong because our phones were free and we never went over our plan. The remaining 20 months were a nightmare.

Anyways the tech came out on a Sunday and he thought it might be a power line that crosses over to the side of the house from our roof. When the wind blows it was blowing it right in front of the lnbf just enough to miss up the signal for a few seconds. (Signal issues weren't even enough to get the error "Partial Recording Lost" error) He moved the dish farther up the roof and spent 30-40 minutes working to get the best signal that he could. There is no need to be rude even though I thought it was ridiculous when Zack told me it would be $50 custom order to switch cables on the duo node so I could switch rooms with a H0pper & Joey. I shouldn't of even asked because I was just being lazy, but I just laughed at the thought of paying $50 to switch cables and did it myself. Anyways we'll see what happens in the coming week with the signal.

 

[ChadT41]

To be honest, most the custom work order charges, are there solely because it is just the customer wanting to rearrange things, and that costs dish money, so cosmetic, yes there is always a charge, but if you spend ten seconds reading a diagram, usually, you can figure it out. That was always one charge I agreed with fully. Glad you got it figured out, so far. Yea, the power cable is something that would have been damn near impossible to diagnos over the net, and even the phone. That's one of those on site kinda things.