I finally got my speakers hooked up last night to my Yamaha receiver (that I spent the night before unhooking from my HT setup to install my new Onkyo receiver). At this point, we have only watched HDTV - no movies or music at all. So, I can't say I'm qualified yet to give much of a review, but I have no complaints. The speakers are not overly heavy by any means, but for $170, I have to say I am very impressed by the speaker build, etc.
I can already speak to the customer service. I pulled one of the front speakers out and noticed a crack in the rear side of the cabinet. I sent an email this morning to the 'info' address listed on the website, and already received a reply from Brian that they would ship out a new speaker today and arrange the return later. I'm sure it wouldn't affect the performance of the speaker, but I hate to start out with a crack in a brand new speaker. So thumbs up so far.