Sadoun's customer service is outstanding in general! They were extremely helpful before, during, and after the sale. I ordered one of the motorized packages with a couple of upgrades (dish and LNB, see sig) and it was still all here in less than five days! The fact that they monitor what is going on here always impresses me. Not too many companies pay that kind of attention to their client base anymore.
In most cases (when all the items are in stock and ready to ship), the order is usually packed and ready to go on a FedEX truck within less than 1 hr of placing the order.