So, I called a little while ago to see if I could get them to rehit my receiver, as I was not seeing Speed or FX yet. The lady I spoke with didn't understand my request and asked what I was seeing on the HD versions of the channels above. After convincing her that I couldn't see them yet, she went off for about 5 minutes and came back and told me I couldn't get those channels in HD. When I asked why, she said it was because I had America's Top 250 with HD Gold, and that I would have to downgrade to HD Silver to get them. After I told her that HD Gold includes everything in HD Silver plus some more, she seemed really confused, so that was the end of that conversation. Hopefully mine will get updated tonight, we shall see.
That's when you ask for a supervisor - it's a crapshoot getting a CSR that knows anything other than the script they are given to read from. Or you could try the automated system - at least you can understand it when it says something.