Yes, you did. If I had to rely solely on Dish support, I'd end up pretty frustrated. It's a good thing "Satellite Guys" is around.We told you so!
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We told you so!
Also, the Hopper usually takes two to three days to "settle in", so if something does not appear to be working correctly, let it do its' thing.
Two to three days to settle in? Is the thing alive? lol.