Returning customer - no love

[big ed]

Call a local retailer and tell him the situation. If you left in good standing with Dish Hetwork, he can put in a claim for a Former Customer Promotion. The only difference between that an a new customer is you will not get the $49.99 credit back on your first bill. The dealer will not his full commission but he should still do it to get a new customer. I know I do it all the time.

 

[big ed]

Call a local retailer and tell him the situation. If you left in good standing with Dish Network, he can put in a claim for a Former Customer Promotion. The only difference between that an a new customer is you will not get the $49.99 credit back on your first bill. The dealer will not get his full commission but he should still do it to get a new customer. I know I do it all the time.

 

[acoldstarnolds]

Maybe, but here's the counterargument. A customer that jumps ship once is likely to do so again within 3-5 years. A customer that jumps ship twice, is just about GUARANTEED to jump ship again within 5. That means if the customer carries your average pack and single receiver, they're banking 49.00 a month give or take tax. They're worth just over 500 a year. At an average of 700 to buy that customer, (think single install 622) with one upgrade after 12 with a free install, and no programming package changes, and usually a questionable pay history, (let's not forget those 50-200 in rebates former customers pretending to be new ones demand) and Charlie's getting jerked around for about 2,000 per customer every two years.

Add in the regular credits for calling in and threatening to quit again just to see what happens, and it's just bad business. You're better off signing up kids that just moved into their first apartment than repeat offenders and sat hoppers.

I guess ZERO is on the Dish payroll after reading his replys. ZERO, you wil be upset to know that I got an offer from Dish in the mail since I posted this thread begging me to come back and offering the new customer deal, even though "I jumped ship" previously and went to a competitor.
Get over it dude, we are a free society and we can choose who we get our television feed from. I am planning on going back to Dish, but I cannot say I will not go somewhere else in the future. I guess you buy you gasoline and groceries and clothes all from the same place you always have?

 

[Poke]

Acoldstarnolds I will PM you someone to try that works for Dish. Let them know what happens see what they can do for you. Sounds like whoever you spoke with might not have know what they were talking about.

 

[moltomateo]

I switched from Dish to TW 14 months ago. After having Dish for 7 years they would not let me bundle my Dish with my ATT because that was only for new customers. After a long discussion the Dish rep more or less told me they did not care if I left so I cancelled. Got a great TW deal for the last year.

Yesterday I called Dish to sign back up and get the HD promotion going on with the HD DVR for free. No doing I was told. It seems that if you have ever been a Dish customer and leave and then try to come back they punish you for having ever left.
I was told that if I had EVER been a Dish customer, left and then came back I was disqualified for any of the promotions for a new customer.
I could not believe this. When I left last year they told me that after being gone for six months if I came back I would be considered a new customer.
So at this time I am going to stick with TW for the time being. Directv is worse on price and start up costs than Dish. Uverse is available in my neighborhood but only one HD tv at a time on a HD channel so that does not work.
To me this attitude by Dish is ridiculous. I was going to sign up for the 250 package with HD and four total televisions. Why in the world does a company run off paying customers?

Anyone know if there is a way around this?

DishNetwork was wrong on this one. They lost a good customer! You should be able to qualify for new customer promotions after canceling an account for 6 months. Could you have it in another name or address? I would try calling back. Maybe you can get a knowledgeable agent to help.

Try requesting speaking to a supervisor or an account specialist.

Best of luck.