In August, 2004 I subscribed to dish from my home in East Texas and leased two 811s from a dealer with headquarters in Austin, Texas and they installed the system. I have recently purchased a 622 and added it to my account. I waited three months to confirm to myself that I no longer need or want to use the 811s and I do not want to upgrade them. I want to return them and stop the monthly charge. Simple so far. However, my contract states that I must return the 811s to the dealer or be charged for each of them (an "Unreturned Equipment Charge").
I have called the dealer to get the address for return and have gotten two different stories. The first time I called they said to ship them back to them in Austin or I would be charged when I deleted the units from my account.
When I called back to ask a question about what kind of receipt or document I would be getting from them in order to show Dish that the 811s were returned, I was told not to return them to the installing dealer in Austin, they (along with the remotes) were to go to another city in Texas. He thought that the city was El Paso but also said he thought there were two different places in Texas. One for returned units and one for the repair of units.
He said I would have to get the correct address from Dish. He also said that if I sent them (the dealer) a copy of the shipping receipt, that they would note on my contract that the units had been returned and I would not be charged.
I called Dish and the lady I talked to said they would send boxes out for the return. I asked what was the address on the boxes and she wasn't sure but thought it was on the East Coast. When I asked her for the Texas address, she didn't know it.
My problem is that the Unreturned Equipment Charge is stated as $400.00 per 811 on my contract and Texas small claims courts are known to be very strict about such things. I have searched the forum for the Texas address but have not found it. After reading many of the stories about problems with returns, I want to send the units via Fed Ex (insured for $800) directly to the Texas address or the East Coast address if that is the correct one that the boxes should go to. I can give the Dealer a copy of the delivery receipts or should I just send them to the Austin dealer? If I were certain that the boxes would go to the right place and I would get proper credit for their return, I would just use the boxes. But it is worth the extra expense not to worry about $800.00 showing up on my credit card.
So the question is - does anyone know the correct address in Texas (or elsewhere) for the return of a leased unit or should I send them to the Austin dealer? Is there a special department or "attention of" it should got to? Is it OK to send both in the same package or should they be sent in separate boxes? I intend to tape all of my account info to each 811 and put the Receiver CA IDs and Smart Card IDs on the shipping label. Anything else you could recommend would be appreciated.
I have called the dealer to get the address for return and have gotten two different stories. The first time I called they said to ship them back to them in Austin or I would be charged when I deleted the units from my account.
When I called back to ask a question about what kind of receipt or document I would be getting from them in order to show Dish that the 811s were returned, I was told not to return them to the installing dealer in Austin, they (along with the remotes) were to go to another city in Texas. He thought that the city was El Paso but also said he thought there were two different places in Texas. One for returned units and one for the repair of units.
He said I would have to get the correct address from Dish. He also said that if I sent them (the dealer) a copy of the shipping receipt, that they would note on my contract that the units had been returned and I would not be charged.
I called Dish and the lady I talked to said they would send boxes out for the return. I asked what was the address on the boxes and she wasn't sure but thought it was on the East Coast. When I asked her for the Texas address, she didn't know it.
My problem is that the Unreturned Equipment Charge is stated as $400.00 per 811 on my contract and Texas small claims courts are known to be very strict about such things. I have searched the forum for the Texas address but have not found it. After reading many of the stories about problems with returns, I want to send the units via Fed Ex (insured for $800) directly to the Texas address or the East Coast address if that is the correct one that the boxes should go to. I can give the Dealer a copy of the delivery receipts or should I just send them to the Austin dealer? If I were certain that the boxes would go to the right place and I would get proper credit for their return, I would just use the boxes. But it is worth the extra expense not to worry about $800.00 showing up on my credit card.
So the question is - does anyone know the correct address in Texas (or elsewhere) for the return of a leased unit or should I send them to the Austin dealer? Is there a special department or "attention of" it should got to? Is it OK to send both in the same package or should they be sent in separate boxes? I intend to tape all of my account info to each 811 and put the Receiver CA IDs and Smart Card IDs on the shipping label. Anything else you could recommend would be appreciated.
