Retailer Chat Recap: April 14, 2010

[Scott Greczkowski]

Now talking about DISH U which is Dish Networks online training service for retailers and installers.

 

[whitewolf8214]

I wouldn't do that... Amir would kill me.

I know Amir... and wouldn't want that headache.. (and the rest of me ache!)

scott lol

 

[TNGTony]

Who was the marketing MORON that decided to phase out 800-333-DISH?

 

[Scott Greczkowski]

Kelly joins the show to talk about the ViP 922...

She goes over some of the new features. She explains that the Remote Viewing feature replaces the TV2 feature and not to use it to hook up TV2.

 

[dangue]

Maybe too easy to remember? Make the number less memorable, make the customer work to remember/find it and maybe cut down on call volume because in some cases addressing the problem is not worth the effirt of finding the number?

 

[whitewolf8214]

Dish will be phasing out the 800-333-DISH number in its ads and the new customer service number that will be promoted will be 800-894-9131. (I don't get it... 333 DISH was an easy number to remember..)

scott thet would be something to ask charlie why is he phasing out that number in its ads.scott will you still be able to use that 800-333-dish number?

 

[tempVAdish]

Who was the marketing MORON that decided to phase out 800-333-DISH?

Guess a lot of people were getting it confused with the old NPS # (ended w/ DISH too)

 

[whitewolf8214]

Who was the marketing MORON that decided to phase out 800-333-DISH?

probably charlie or jim

 

[TNGTony]

Lets see... I have too many customers calling me. I need to change my number to make sure I get LESS customer calls... A+ In business class.

 

[Scott Greczkowski]

Talking about the 922 economics now...

 

[jsnew610]

Dish always likes to do things easy like lets gid rid of C Band and go with a small dish. But let's make everyone have 5 small dishes in order to get all the channels. lol

 

[whitewolf8214]

Kelly joins the show to talk about the ViP 922...

She goes over some of the new features. She explains that the Remote Viewing feature replaces the TV2 feature and not to use it to hook up TV2.

what they mean Remote Viewing feature replaces the tv2 feature and to not hook it up and why?im thinking of upgrading my 622 to a 922

 

[Scott Greczkowski]

Looks like that is about it... they are going to questions now...

I am guessing the programming portion was the World Fishing Network guy.

I will keep it turned on and see if they report anything else of interest...

 

[Scott Greczkowski]

Dish always likes to do things easy like lets gid rid of C Band and go with a small dish. But let's make everyone have 5 small dishes in order to get all the channels. lol

Huh? Im MOST areas it is now a signle dish solution.

 

[whitewolf8214]

Lets see... I have too many customers calling me. I need to change my number to make sure I get LESS customer calls... A+ In business class.

less calls to india maybe

 

[whitewolf8214]

Kelly joins the show to talk about the ViP 922...

She goes over some of the new features. She explains that the Remote Viewing feature replaces the TV2 feature and not to use it to hook up TV2.

scott what they mean Remote Viewing feature replaces the tv2 feature and to not hook it up and why?im thinking of upgrading my 622 to a 922

 

[Scott Greczkowski]

They are wrapping up the show now...

Another DUD.

Jim did mention that more new HD was coming but didn't go into it.

 

[Scott Greczkowski]

scott what they mean Remote Viewing feature replaces the tv2 feature and to not hook it up and why?im thinking of upgrading my 622 to a 922

Read the 922 forum, lots of talk about this, as well as in the review.

 

[whitewolf8214]

Read the 922 forum, lots of talk about this, as well as in the review.

ty scott for the responding and for covering retailer chat again great job

 

[whitewolf8214]

They are wrapping up the show now...

Another DUD.

Jim did mention that more new HD was coming but didn't go into it.

figures they did say anything about up coming hd:rant: