They receive a broken unit from some customer, take it out of the shipping box, spray/wipe it down with some glass cleaner, put it back in the same box. You receive said unit a few days later.
Replacement receivers not tested?
- Thread starter joeh
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DISH Network does have a very vigorous process of testing and quality control that our receiver's are subjected to before they are placed back into service. Are some receiver sent out without completing this process? I would have to say "Yes" as per a previous post but this would be the exception not the rule.
I'll add my anecdotal experience to this thread. I received a few bad remanufactured 522s back in the non-HD days. AIRC (it's been a few years) it took the old CEO team to ensure that I finally received one that worked without being charged for a service call. All in all, I wasn't impressed with the quality of the Dish refurbishment process.
maryb@Dish Network said:
As a tech I can confirm the testing recert process is not nearly thorough enough. Especially with HDD issues and tuner functionality. I actually saw a huge scratch covered by a sharpie the other day. Let me just check "needs improvement".
Sent from my fingers.
Be more specific. What specifically isn't tested thoroughly enough? Scratches have nothing to do with functionality of the box.
Replacing not one but two, tree DOA receivers in a row, is that specific enough?
If they employ incompetent CSRs that suppose to represent the company (existent of DIRT proves it), why would they not employ incompetent people that suppose to "refurbish" their equipment?
If they employ incompetent CSRs that suppose to represent the company (existent of DIRT proves it), why would they not employ incompetent people that suppose to "refurbish" their equipment?
Rarely, and by that I mean less than a handful of confirmed instances each year do multiple receivers fail straight out of the box two or more times. Further, I fail to see how DIRT being present on SatelliteGuys validates your belief DISH employs ineffective CSRs. So far your posts have been vague, incoherent and biased ramblings.
Two words of advice; if you have a legitimate issue and want it looked into, provide DETAILED, ACTIONABLE information which indicates the nature of the equipment's failure, dates, and other pertinent facts that can be used to identify any points of failure. Second, DIRT, despite my disagreement with how they function is attempting to help those who need them on these forums. Insulting their purpose probably isn't the best method to get assistance.
DIRT, because they have the DISH logo next to their name can't tell you this, but I don't have that problem; if you have this many issues and are so unhappy with DISH equipment, maybe you should disconnect and leave for greener pastures.
upsss said:
Let's not forget about the ones that are supposedly remanufactured and cant be activated because they are still on the previous account.
Sent from my Droid using the SatelliteGuys app
Those are different. Those are the result of CSR's adding equipment back onto accounts after it's been returned. That's human stupidity, not sure that can be fixed. That was nearly fixed once, but The Powers That Be determined a CSR knew better than the computer system whether equipment should be on an account...
Yes, at DISH a multimillion dollar computer system can be trumped by an $11/hr CSR. Be afraid.
Zero327 said:
I could just bitch out of personal experience. Something you likely do not have. I use recerts every single day and judging by your rude an uninformed comments you have never had to deal with a 722k/222k getting stuck on the new software; a 322 booting in SOLO; a 311k that requires 3-4 reboots before it ever successfully runs CS do to the incomplete software or my favorite hard resets all around because activation hits freeze the receivers about 1/5 times. Clearly it is YOU who need to research the issues before swaying your tongue from top to bottom. As far as recerts there are numerous repeated failures from ever hardware component you could list. If you think you know more than the people who handle the receivers daily perhaps you should hire on to recertify them. /rant
Sent from my fingers.
You can't effectively troubleshoot abbreviations, which any good tech should know. Did I overqualify my expectations that you are able to troubleshoot?
Specific symptoms, conditions such as temperature, location, time of day, models involved, frequency or hard drive brands you see the behavior in most often. As far as tuner functionality, possible causes, troubleshooting you've attempting to resolve (if any...), models involved, frequency that you encounter the problem.
Yes, you can, and are like much of what I've read recently. I do have personal experience and I also handle receivers daily. I don't think they should be hired on and recertified, I think they should be terminated, but that's beside the point.
If you want research done on these issues, my point is you need to provide specific technical details necessary to do so. I have had to deal with 722k's getting stuck on new software and 322's recognizing only one tuner. I'm also familiar with the numbers of both issues and they are in the minority. Regardless; what started as a general statement that "new is better than reman", for which there is little or no supporting evidence has become chest thumping that receivers have problems. No one is disputing that, least of all me. I'm saying you can't expect miraculous fixes to problems that haven't been clearly outlined.
So just an update,
(first off, I just want to say i didn't aim for this thread to turn into a "refurb are no good", I just personally don't like refurb stuff.)
Now for the update, got replacement receiver #2 today, got it out of the box and first thing i noticed was this horrible cigarette smoke smell (i do not smoke, and the after smell of Cigarette smoke gives me a migraine headache), but I hooked it up anyway, as soon as power was plugged in the fan bearing is making a loud noise, but I went ahead and did check switch, and signal authorization. Receiver works good all except, I have a migraine headache (which has still not gone away) from the smell, and when the headache goes away from the smell, I'm going to get another one from listening to this fan making the horrible noises.
I have contacted DIRT and they have taken great care of me, will have replacement #3 on my doorstep in the am, THANKS DIRT!!!!!
But back to my point, it is clear that the QA is lacking at the refurb center, first it was bad "something" on unit 2, and now a bad fan on unit 3 which the refurb tech should have heard clearly! As I can hear it over the volume of the tv.
(first off, I just want to say i didn't aim for this thread to turn into a "refurb are no good", I just personally don't like refurb stuff.)
Now for the update, got replacement receiver #2 today, got it out of the box and first thing i noticed was this horrible cigarette smoke smell (i do not smoke, and the after smell of Cigarette smoke gives me a migraine headache), but I hooked it up anyway, as soon as power was plugged in the fan bearing is making a loud noise, but I went ahead and did check switch, and signal authorization. Receiver works good all except, I have a migraine headache (which has still not gone away) from the smell, and when the headache goes away from the smell, I'm going to get another one from listening to this fan making the horrible noises.
I have contacted DIRT and they have taken great care of me, will have replacement #3 on my doorstep in the am, THANKS DIRT!!!!!
But back to my point, it is clear that the QA is lacking at the refurb center, first it was bad "something" on unit 2, and now a bad fan on unit 3 which the refurb tech should have heard clearly! As I can hear it over the volume of the tv.
Good grief! I haven't gotten a refurb in years. But back when I did (and I had several), they were all in pristine condition. I am disappointed that the refurb shop is turning these around without even a cursory cleaning or inspection.
Just remember guys this is a friendly forum. Calm down, step back from the keys and relax. When it all comes down to it, there are times that things slip through the cracks (Friday syndrome) and nobody is perfect. Nobody needs to try and prove they are better than the next guy. It is better for everyone if instead of trying to prove who knows what maybe pooling of collective knowledge will prove to be much more productive. IMHO....
GOOOSFRABA....
GOOOSFRABA....
How do you know the fan was bad when it left the refirb bench? A fan, left idle for how long before shipped can settle in it's now depleted oil and scream the next time it turns on. I spend 42 years repairing electronic equipments and have seen this happen to fans left and right.
Now the smoke issue. No way should that have gone out with that smell. A room freshener should have been able to fix that, but with the fan, why bother? Because while you had it, it gave you a headache.
Now the smoke issue. No way should that have gone out with that smell. A room freshener should have been able to fix that, but with the fan, why bother? Because while you had it, it gave you a headache.
Today's install - Drive 32 miles and install a 222 and a 211.
the 222 was fine and went in first (as they can take longer to "boot")
The 211 Initially fired up but wouldn't pass a switch test ( went to "of 36 or 38" whatever).
So I spent some time checking my fittings connections ect. Had voltage at the lnb all looked good
Retest showed same result, did a hard reset and it never came back on the light would blink and the tv (via hdmi) would flutter and then it would reset
I watched it do that for about 10 min. and then went on to other things to see if it would come around (I know sometimes you have to be patient) but after a total of 40 min. it would not even give me a picture (yes I tried unplugging every thing from it and pulling the smart card too)
Wait...smart card, whats a new out of the box 211 doing with a purple card? hummm must be a referb
You can tell by the way its packed most of the time that its a referb
SO since I didn't have another with me I had to drive the 64 mi round trip to get another one ( more then an hour)
Plus the time it took to trouble shoot it inthe first place.
I do not get paid by the hr. and pay for my own gas and will never get reimbursed for this
It also made me late for my next scheduled service call
But what got to me was that I promised the two little girls there that their tv would soon be back on.
I have been doing this for too long to get all upset about things like this anymore.
Yes I should have had another in my truck but not today.
The point I would like to make here is because a referb was bad (for whatever reason) it can have far reaching consequences
for what its worth I have had new recievers DOA or have some other issue but it's way more likely (5 to 1 ) that a referb will have issues.
Btw the next 211 still had ota channels saved to it you would think those would have been erased in your referb process.
the 222 was fine and went in first (as they can take longer to "boot")
The 211 Initially fired up but wouldn't pass a switch test ( went to "of 36 or 38" whatever).
So I spent some time checking my fittings connections ect. Had voltage at the lnb all looked good
Retest showed same result, did a hard reset and it never came back on the light would blink and the tv (via hdmi) would flutter and then it would reset
I watched it do that for about 10 min. and then went on to other things to see if it would come around (I know sometimes you have to be patient) but after a total of 40 min. it would not even give me a picture (yes I tried unplugging every thing from it and pulling the smart card too)
Wait...smart card, whats a new out of the box 211 doing with a purple card? hummm must be a referb
You can tell by the way its packed most of the time that its a referb
SO since I didn't have another with me I had to drive the 64 mi round trip to get another one ( more then an hour)
Plus the time it took to trouble shoot it inthe first place.
I do not get paid by the hr. and pay for my own gas and will never get reimbursed for this
It also made me late for my next scheduled service call
But what got to me was that I promised the two little girls there that their tv would soon be back on.
I have been doing this for too long to get all upset about things like this anymore.
Yes I should have had another in my truck but not today.
The point I would like to make here is because a referb was bad (for whatever reason) it can have far reaching consequences
for what its worth I have had new recievers DOA or have some other issue but it's way more likely (5 to 1 ) that a referb will have issues.
Btw the next 211 still had ota channels saved to it you would think those would have been erased in your referb process.
I say the fact that still OTA channels were saved on that unit shows that this receiver hasn't even been touched with a SW reset/wipe. That also means all other user settings from the previous owner are still there as well. That is not rigorous quality control, more like nothing was done to it.
It appears that there must be different QC departments. One is for failed units tat get more attention, another is for regular returns from cancelled services, upgrades and such. They might just hook it up and if there's a picture, it goes right back in a box.
It appears that there must be different QC departments. One is for failed units tat get more attention, another is for regular returns from cancelled services, upgrades and such. They might just hook it up and if there's a picture, it goes right back in a box.
