Remove metal case without breaking "warranty seals"?

[TalonDancer]

Can you remove the outer metal case and plastic face plates with breaking any "seals" that would void the warranty?

Background:
I just received a replacement Vip622. Of course the case is in much worse shape than the one it is replacing The right rear corner of the metal case is bent a little and top has a few scratches. The top of the plastic face plate is scuffed. I could live with it. But the one I have now is like new. So I'd like to swap just the outer metal case and plastic face plates before I return the busted 622.

Talon Dancer

 

[wcnghj]

Call and inform them of the condition. They will probably send you another replacement.

 

[peano]

Can you remove the outer metal case and plastic face plates with breaking any "seals" that would void the warranty?

Yes you can. The only seal is on the hard drive cage which you will not disturb changing the top and faceplate of the unit.

 

[n0qcu]

Call and inform them of the condition. They will probably send you another replacement.

NO they won't.. They don't guarentee the physical condition of replacement boxes just that it "will" work.

 

[TalonDancer]

Yes you can. The only seal is on the hard drive cage which you will not disturb changing the top and faceplate of the unit.

Thanks. That's what I thought. But I didn't want to do something stupid just to get rid of a few minor blemishes.

Talon Dancer

 

[TalonDancer]

Follow up: I swapped the metal case and plastic front piece before returning the 622 with the busted hard drive. Dish acknowledged receipt

Talon Dancer

 

[Claude Greiner]

Follow up: I swapped the metal case and plastic front piece before returning the 622 with the busted hard drive. Dish acknowledged receipt

Talon Dancer

Yup, I have done that many times when the replacement unit sent to me was worse than the unit I was replacing.

The only warranty seal you need to worry about is the hard drive.