I know a lot of people have been missing rebates. Here are some tips to ensure you get your deserved rebate in a timely manner. (If at some point you have to call dish network, go to technical support, not billing or customer service.)
1) Mail in the completed form to the address listed within 60 days of activation or Dish'n It Up. VERY IMPORTANT: attach a copy of your billing statement showing the qualifying programming. Some posters have recommended sending the form in via certified mail. As long as you follow these steps it is not necessary. It may be frustrating even (see below
)
2) If you don't see the credits within 8 weeks, start calling dish network. Check and see if the csr/tsr can find a note on the account from the redemption warehouse. Should say if they got the form or not. If it was denied, call the redemption house at 1-866-225-1901.
3) If you completed the form successfully, and they approved your credit, BUT you don't get your credit, have the csr/tsr email promotions management via "all pop ups." That is a quick effective remedy. Usually resolves issues within a few days.
4) If you sent in the form and they have no record of it, and there are no notes from the redemption warehouse either way, have the csr/tsr email promo management to find out what is going on.
5) COPIES COPIES COPIES!! copy everything and keep it for your records. Diligence will pay off.
6) If you were getting credits, then are missing a credit one month, there is a glitch in the billing system. It can be corrected by calling dish network. They can email promotions management to have the missing credits placed on the account.
7) You can check your rebate status here.
8) If all else fails, explain your situation to ceo@dishnetwork.com. There has been great success after emailing with your scenario.
Also, here is the FAQ provided by Dish Network.
Hope this helps,
Matt
EDIT: Added step 7 and 8, added redemption house phone number.
1) Mail in the completed form to the address listed within 60 days of activation or Dish'n It Up. VERY IMPORTANT: attach a copy of your billing statement showing the qualifying programming. Some posters have recommended sending the form in via certified mail. As long as you follow these steps it is not necessary. It may be frustrating even (see below
)2) If you don't see the credits within 8 weeks, start calling dish network. Check and see if the csr/tsr can find a note on the account from the redemption warehouse. Should say if they got the form or not. If it was denied, call the redemption house at 1-866-225-1901.
3) If you completed the form successfully, and they approved your credit, BUT you don't get your credit, have the csr/tsr email promotions management via "all pop ups." That is a quick effective remedy. Usually resolves issues within a few days.
4) If you sent in the form and they have no record of it, and there are no notes from the redemption warehouse either way, have the csr/tsr email promo management to find out what is going on.
5) COPIES COPIES COPIES!! copy everything and keep it for your records. Diligence will pay off.
6) If you were getting credits, then are missing a credit one month, there is a glitch in the billing system. It can be corrected by calling dish network. They can email promotions management to have the missing credits placed on the account.
7) You can check your rebate status here.
8) If all else fails, explain your situation to ceo@dishnetwork.com. There has been great success after emailing with your scenario.
Also, here is the FAQ provided by Dish Network.
Hope this helps,
Matt
EDIT: Added step 7 and 8, added redemption house phone number.
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