I have not had a very good experience with my raysat unit, and I'm not getting very good support from the company.
Basically, I've lost the ability to tune 110, it goes back and forth over the satellite but never locks in. It's the same with any reciever or just by manipulating the IDU directly.
Raysat says that it's because of a change Dish made, and had me perform a firmware update. That didn't work, and no kidding their reply was "Well, I guess you can only get 119 now. it's out of our hands."
The unit is a year and one month old, but I've been having this problem for the past six months.
My point to them was if it was system-wide, they should be receiving all sorts of complaints. Instead, I was forwarded to another engineer's voice mail where I get no call back.
Anyone else have a Raysat unit? How's your 110?
I've got to say, I went with raysat because I wanted to extend my dish programming, but I have been less than impressed with the product and certainly their customer support. I seriously think they only have one employee working customer service, and if he decides he can't help you, you just stop getting your phone calls returned.
UPDATE: I see there's a similar problem with the KVH units, perhaps there is more to this than just one malfunctioning unit. Problem is, I've been having variations of this problem for 6 months...
Basically, I've lost the ability to tune 110, it goes back and forth over the satellite but never locks in. It's the same with any reciever or just by manipulating the IDU directly.
Raysat says that it's because of a change Dish made, and had me perform a firmware update. That didn't work, and no kidding their reply was "Well, I guess you can only get 119 now. it's out of our hands."
The unit is a year and one month old, but I've been having this problem for the past six months.
My point to them was if it was system-wide, they should be receiving all sorts of complaints. Instead, I was forwarded to another engineer's voice mail where I get no call back.
Anyone else have a Raysat unit? How's your 110?
I've got to say, I went with raysat because I wanted to extend my dish programming, but I have been less than impressed with the product and certainly their customer support. I seriously think they only have one employee working customer service, and if he decides he can't help you, you just stop getting your phone calls returned.
UPDATE: I see there's a similar problem with the KVH units, perhaps there is more to this than just one malfunctioning unit. Problem is, I've been having variations of this problem for 6 months...
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So I retracted my reportage.
