Program Guide Won't Update

[elevator_opratr]

Hi, I'm new to this forum. Looks good! Perhaps someone here can help me.

I have the Super Dish through Dish Network.

My on-screen program guide refuses to update on its own. It started this about a month ago. I either have to click that I want to update my guide information, or I have to reset the box manually.

I checked my settings and it is set to update every night at 3 a.m.

And I turn my box off after every use.

I called tech support and they walked me through changing transponder settings, but that didn't help.

I have checked all my connections and they are all tight.

I don't know what else to try. It's not an urgent thing, but it is annoying.

Any help appreciated.

 

[mudder1310]

What sort of signal do you have on 110 transponder 19? I think that's where the EPG info comes in. If you're under 80 you should probably repeak your dish.

Also, you don't mention what receiver model it is. Some boxes are prone to guide problems.

 

[jaschier]

Actually I believe the extended guide information is satellite 110 transponder 29. Also, if you keep having to reset it and its set to update on its own, it may be whats called non-volatile memory failure, where the guide info is mistakenly stored on flash memory and the guide dumps it doesn't update again unless you reset it or force it. If that's the case, I think you tell on the system information screen, the software version should have a -f or -n, if its -f it means memory failure. On the new sysm info 1,2,3 screens, i think thats located on the 3rd screen where hardware id is, may want to check that, i've heard it could be the cause.

 

[chaddux]

What sort of signal do you have on 110 transponder 19? I think that's where the EPG info comes in.

This information is irrelevant if you don't have a DVR. Only the EEPG comes from there. The EPG is available from 61.5, 105, 110, 119, 121, 129, and 148.

 

[elevator_opratr]

Actually I believe the extended guide information is satellite 110 transponder 29. Also, if you keep having to reset it and its set to update on its own, it may be whats called non-volatile memory failure, where the guide info is mistakenly stored on flash memory and the guide dumps it doesn't update again unless you reset it or force it. If that's the case, I think you tell on the system information screen, the software version should have a -f or -n, if its -f it means memory failure. On the new sysm info 1,2,3 screens, i think thats located on the 3rd screen where hardware id is, may want to check that, i've heard it could be the cause.

Thanks, I appreciate the info. I'll check that, but I'm not sure I understand how to correct it based on what you are saying. Could you give me some more details as to what exactly I should be looking for?

 

[jaschier]

i'd go ahead and call dish. from either the sytem information screen it should say software version with numbers then letters, and if it has something like "L234gald-f" it means the receiver is bad. or if its a receiver with 3 system info screens, that set of numbers will be next to where it says hardware id. i'd say call them get it replaced even if doesn't have the 'dash f', its still not updating the guide like its supposed to.

 

[elevator_opratr]

i'd go ahead and call dish. from either the sytem information screen it should say software version with numbers then letters, and if it has something like "L234gald-f" it means the receiver is bad. or if its a receiver with 3 system info screens, that set of numbers will be next to where it says hardware id. i'd say call them get it replaced even if doesn't have the 'dash f', its still not updating the guide like its supposed to.

Do they charge for that?

 

[chaddux]

i'd go ahead and call dish. from either the sytem information screen it should say software version with numbers then letters, and if it has something like "L234gald-f" it means the receiver is bad. or if its a receiver with 3 system info screens, that set of numbers will be next to where it says hardware id. i'd say call them get it replaced even if doesn't have the 'dash f', its still not updating the guide like its supposed to.

Do they charge for that?

I'd wait until someone comes along to confirm that info. I've never heard that "dash F" means the receiver is bad. This person has only posted twice and, if history is any indication, there is a very high probability that it is not correct.

 

[jaschier]

if you'd like you can do that and wait, or call and ask a tech agent. most of them know that from what i've heard.

 

[jpezz]

Do they charge for that?

Not if it is a leased system and new (less than a year, I beleive). When I had a bad receiver, they sent a new one and a box for the old. They paid shipping both ways.

You might try some other things:

1) Kiss the rear of the receiver. It might not help this problem but might preclude others in the future

2) Send me money. 10s and 20s are preferred. It definitely will not help your problem but will help mine.

3) Call E*. When you get a CSR on the line, ask them to wrap their cable around their neck - then pull real hard on your end. Won't fix the receiver but the squeal will make you feel better. Actually works much better if you have a manager at the other end.

 

[SimpleSimon]

Has he bothered to tell us what model receiver he has yet?