problems activating receiver

[mikedz4]

I called in tonight to deactivate one receiver and replace it with a newer receiver i got at best buy. When I called the lady said she couldnt help me because my account was past due. I dont understand. My activity since last month was $90 and I just paid $200.77 on thursday to get my service back on. She said she couldnt activate it because i now owe $389 to directv. I need to activate this receiver within 2 weeks. Is there any way I can get this straightened up so I can activate my receiver? Oh and she cant past credit me for the ncaa package i didnt watch. I thought about biting the bullet and paying the $150 to cancel service. When i told her this she said that I still had to pay the bill no matter what.
thanks
mike

 

[Beavis]

If I had access to our billing system from my house, I'd pull up your account and tell you. Our CSRs can give you an itemized explanation as to why your bill is so high.

 

[fkostyn]

Sign in online and take a look at your bills.