It has been a week since I have had my Voom installed. I would call it a perfect install. Received my OTA's in HD no problem. We went through channels after install but I didn't realize that I wasn't getting all at once, I figured wait a few days and see.
However after waiting a week I am still getting the same problem, I cannot get certain channels. NICK,DISNEY,ABCFAM,TNT HD, DISCOVERY HD, just to name a few never have come in, just a blank screen and then the screen displays "The satellite cannot blah blah blah this channel, please try again later" pops up. I have tried everything (I think), resets,power cycles, Called Voom had them "hit" the boxes,etc...still nothing.
I had 3 STB's installed (brand new in boxes 05.68 FIRMWARE , all 3) w/multi-switch and some other devices (I need to go look at, like splitters? in the attic).
I check status and they are in the low 40's on these blank channels. From my understanding I thought that the satellite Digital Channels would all be the same within a reasonable signal range. I can check status on ESPN HD and it is a solid 96.
Why wouldn't my other channels be like this?
This is just driving me crazy, I would think I would have a problem with OTA, instead of the VOOM package I have purchased but NOoooooooooo!!!!
Has anyone had this problem?
Any suggestions appreciated.
They are coming out on Monday, so we'll see what they have to say.
However after waiting a week I am still getting the same problem, I cannot get certain channels. NICK,DISNEY,ABCFAM,TNT HD, DISCOVERY HD, just to name a few never have come in, just a blank screen and then the screen displays "The satellite cannot blah blah blah this channel, please try again later" pops up. I have tried everything (I think), resets,power cycles, Called Voom had them "hit" the boxes,etc...still nothing.
I had 3 STB's installed (brand new in boxes 05.68 FIRMWARE , all 3) w/multi-switch and some other devices (I need to go look at, like splitters? in the attic).
I check status and they are in the low 40's on these blank channels. From my understanding I thought that the satellite Digital Channels would all be the same within a reasonable signal range. I can check status on ESPN HD and it is a solid 96.
Why wouldn't my other channels be like this?
This is just driving me crazy, I would think I would have a problem with OTA, instead of the VOOM package I have purchased but NOoooooooooo!!!!
Has anyone had this problem?
Any suggestions appreciated.
They are coming out on Monday, so we'll see what they have to say.
tech came out and after 2 hours figured out that the cable in the attic was shorted, after checking the dish, replaceing the multi-switch, diplexer, and combiner in the attic still nothing, tested with another STB. 
