Problem - Picture too big for screen

[chiptransisto]

I just had voom installed. The HD picture is larger than my screen. I have a Mitsubishi HDTV. I've had both Directv and Dish network HD and the screen was perfect. With voom, the picture is off the screen top, bottom and sides. It looks like an sd picture that you have 'zoomed.' I have checked all settings - I'm using the 1080 setting for the red button on the front of the receiver. The TV is set correctly to receive HD signals. The installers have been here twice to try to correct the problem but they say that they have never seen it before. They sent their 'top guy' the second time to make sure the install was correct.
Has anyone had this problem? How can it be corrected?

 

[mini1]

sounds like the TV is zooming the feed, not the receiver.

 

[snathanb]

I have DISH HD, but VOOMs commericals on Discovery HD do the same thing on my TV.

 

[mini1]

they do that on any Dis HD feed. HD Dis cuts off the top and bottem of Voom's commercials.

 

[DarrellP]

they do that on any Dis HD feed. HD Dis cuts off the top and bottem of Voom's commercials.

Not on my pj, I've never seen this and I've seen the Voom commercial many times, there is always plenty of screen real estate left over, not one pixel of the numbers is cut off. My pj has about 3% overscan.

 

[slffl]

Yeah, the picture's cut off on my TV too. Even OTA material is cut off. And it's NOT overscan on the TV, it's either VOOM source or the STB doing it.

 

[RAJH]

The problem is with Voom. I have two sets. One, a Pioneer 710HD, is fed 1080i. The other, a Sony GWII, is fed 720P. The Sony does not have any overscan. The Pioneer has quite a bit of overscan. I reported this to Voom back in December. They acknowledged the problem but did not have a solution at that time. I have not followed up.

 

[tscallions]

I saw this same issue at Sears last night. I went in to play around with it (my install is next Thrusday). I was changing the channels and stopped on HD Headline News. It was extremely zoomed in. I pressed channel up and then back to HD Headline News and everything was fine. I sure hope this doesn't happen when I get my Voom.

 

[cameron119]

I saw this same issue at Sears last night. I went in to play around with it (my install is next Thrusday). I was changing the channels and stopped on HD Headline News. It was extremely zoomed in. I pressed channel up and then back to HD Headline News and everything was fine. I sure hope this doesn't happen when I get my Voom.

The HD weather and some of the worldsport scores are the most noticeable.

It isn't that big of a deal to me, though.