PPV TROUBLE

[Prisontech]

When ordering ppv movies the movie always starts 5 min late. As soon as the movie ends the screen goes black and gives me code 721. Then if the next showing is at, let's say 3. It starts playing at 3:05. So we're always missing the first 5 min. Signal on the transponders is no lower than 93%. Directv has no idea nor do there installers. What could cause this

 

[Jimbo]

When ordering ppv movies the movie always starts 5 min late. As soon as the movie ends the screen goes black and gives me code 721. Then if the next showing is at, let's say 3. It starts playing at 3:05. So we're always missing the first 5 min. Signal on the transponders is no lower than 93%. Directv has no idea nor do there installers. What could cause this

That sounds like something that pretty much has to be on D*'s end of things or whoever they have running the PPVs for them.

You say the show doesn't show up till 5 minutes in, not that the show starts 5 minutes late, right ?

 

[Prisontech]

That sounds like something that pretty much has to be on D*'s end of things or whoever they have running the PPVs for them.

You say the show doesn't show up till 5 minutes in, not that the show starts 5 minutes late, right ?

Yes the movie starts and I still have a black screen and it's telling me to call dtv. And like clock work 5 min into the movie already in progress we get access. Iv call sooo many times and gotten no where with there reps and iv talked to there techs and they tell me there going to pass this to there managers.

 

[Jimbo]

Yes the movie starts and I still have a black screen and it's telling me to call dtv. And like clock work 5 min into the movie already in progress we get access. Iv call sooo many times and gotten no where with there reps and iv talked to there techs and they tell me there going to pass this to there managers.

This is new to me, however, I don't order PPVs, so I have no history with that ...
However, no one else has mentioned anything about it that I have heard yet.