I would not say the previous CSR lied to you, rather that DirecTV's stance has changed in credits and discounts to existing customers.
Their strategy change to tighten up on discounts to existing customers was even mentioned in investor presentations and quarterly conference calls a few times over the past couple years.
So it likely has little to do with you in particular, other than their system measures what they have given you in the past and gives the CSR fewer (or no) options to offer you.
I'm pretty much in the same boat and don't take it as anything more than their strategy shifted. The only credits I can get are B1G1 premium channels for 3 months, which are offered on the web site a few times a year.
Their strategy change to tighten up on discounts to existing customers was even mentioned in investor presentations and quarterly conference calls a few times over the past couple years.
So it likely has little to do with you in particular, other than their system measures what they have given you in the past and gives the CSR fewer (or no) options to offer you.
I'm pretty much in the same boat and don't take it as anything more than their strategy shifted. The only credits I can get are B1G1 premium channels for 3 months, which are offered on the web site a few times a year.