Post what DirecTV retention offered you!
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OK, this is where I'd like to tell you I played hardball....but what really happened is that I called and guy says "we can't waive it but you've been with us since 97 and sometimes they don't charge it for folks that have been on that long". He ran it and said "Yep....no charge". So my free upgrade will be free. Tomorrow afternoon.
- Nov 29, 2003
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Just to update you guys on what I got. I was out of contract and have been a customer for 10 years, so I think that may help.
All I did was tell the first lady I wanted to cancel and she sent me to cancel guy, which I assume was retention but he never actually said that. He was very salesman-like, with a southern drawl.
I told him I was sick of seeing new customer offers that were far superior to my current plan. He did ask me if I was looking around and I said I was, but would probably get nothing if I cancelled, just stream stuff if he couldn't improve my bill (which really is what I would do if I wasn't addicted to Sunday Ticket). So, I basically got what the current deal for a new install: free NFL Sunday Ticket this year and a little less than 24.99 for the "Entertainment Package" for 12 months. Reduced my total monthly bill from ~$100 to ~$60 for 12 months ($90 thereafter) plus the free Sunday Ticket. I also told him one of my DVRs was a little wonky, so he agreed to give me a Genie for a replacement for free. I currently have 2 HR24s and the wonky HR21. He offered to replace one of the HR24s with a Genie Lite, but I said I'd rather just have the 3 DVRs and he said OK and so the Genie will just replace the HR21. I think I could have gotten the 3 months HBO/Showtime too, but I didn't press cause I don't care that much about that. He couldn't schedule an appointment for the Genie install for some reason, so I tried to get him to let me install myself but he wouldn't do it ("the system won't let me"). So, they will call me with appointment time, I assume it'll be quick enough to to switch out the SWM and put in the genie.
I wasn't sure if I should've called before the merger was official, or wait a little longer for the merger to be more complete, but ultimately I got all that I wanted, plus a tiny bit more (the Entertainment coming in a little less than 24.99)--so I guess I'm happy even if I could have gotten more in a few months.
We did this last time we were off contract and it was a lot more tedious, but this was fast and easy and I didn't have to push at all.
All I did was tell the first lady I wanted to cancel and she sent me to cancel guy, which I assume was retention but he never actually said that. He was very salesman-like, with a southern drawl.
I told him I was sick of seeing new customer offers that were far superior to my current plan. He did ask me if I was looking around and I said I was, but would probably get nothing if I cancelled, just stream stuff if he couldn't improve my bill (which really is what I would do if I wasn't addicted to Sunday Ticket). So, I basically got what the current deal for a new install: free NFL Sunday Ticket this year and a little less than 24.99 for the "Entertainment Package" for 12 months. Reduced my total monthly bill from ~$100 to ~$60 for 12 months ($90 thereafter) plus the free Sunday Ticket. I also told him one of my DVRs was a little wonky, so he agreed to give me a Genie for a replacement for free. I currently have 2 HR24s and the wonky HR21. He offered to replace one of the HR24s with a Genie Lite, but I said I'd rather just have the 3 DVRs and he said OK and so the Genie will just replace the HR21. I think I could have gotten the 3 months HBO/Showtime too, but I didn't press cause I don't care that much about that. He couldn't schedule an appointment for the Genie install for some reason, so I tried to get him to let me install myself but he wouldn't do it ("the system won't let me"). So, they will call me with appointment time, I assume it'll be quick enough to to switch out the SWM and put in the genie.
I wasn't sure if I should've called before the merger was official, or wait a little longer for the merger to be more complete, but ultimately I got all that I wanted, plus a tiny bit more (the Entertainment coming in a little less than 24.99)--so I guess I'm happy even if I could have gotten more in a few months.
We did this last time we were off contract and it was a lot more tedious, but this was fast and easy and I didn't have to push at all.
the genie + 2 DVR's puts you @ 9 tuners, which requires a dish and/or multiswitch upgrade.
Definitely a new switch, how do I know if I'll need a new dish? Just want to know before the guy gets here next week, cause I don't trust them to know.
I haven't called yet but I am planning on doing so this week. My intention is not to get ST or anything special/extra. I am looking to lower my bill. I have been a DTV subscriber for over 15 years and only once (just about 2 years ago) called and threatened to cancel. This time I am very much open to it if I am not able to get some changes.
To give you an idea of my situation, I just moved to a new house but didn't call for the movers special because I didn't want it assumed I was sticking with them and so I could be in a better bargaining position. What discounts/perks come with the Mover package?
As for my current set up, I am paying $150/month est: Choice Xtra Classic & Sports Pack ($93); 4 boxes (Genie- HR44, Mini-Genie, HR22-100, and an HR24-200) for $19.50 - multi-tv, Advanced DVR & HD Service $20, $3 for whole home DVR Service, and finally $8/month for the protection plan (is this even necessary?).
I am looking to keep 4 boxes (possibly add a 5th) and upgrade the 2 older boxes bc I am replacing the older TV's with HD TV's. I know that I would pay less if I switched to Dish or one of the cable providers but I do like DTV, the service I have received, and the channel selection. I just don't like paying $150/month which will go up once I add a box and upgrade the other two. BTW, I also have ATT as my wireless provider, not sure if that helps or hurts my bargaining.
Thank you in advance for anyone who can provide some information or guidance.
To give you an idea of my situation, I just moved to a new house but didn't call for the movers special because I didn't want it assumed I was sticking with them and so I could be in a better bargaining position. What discounts/perks come with the Mover package?
As for my current set up, I am paying $150/month est: Choice Xtra Classic & Sports Pack ($93); 4 boxes (Genie- HR44, Mini-Genie, HR22-100, and an HR24-200) for $19.50 - multi-tv, Advanced DVR & HD Service $20, $3 for whole home DVR Service, and finally $8/month for the protection plan (is this even necessary?).
I am looking to keep 4 boxes (possibly add a 5th) and upgrade the 2 older boxes bc I am replacing the older TV's with HD TV's. I know that I would pay less if I switched to Dish or one of the cable providers but I do like DTV, the service I have received, and the channel selection. I just don't like paying $150/month which will go up once I add a box and upgrade the other two. BTW, I also have ATT as my wireless provider, not sure if that helps or hurts my bargaining.
Thank you in advance for anyone who can provide some information or guidance.
Ask when your contract is up and tell them you need to decide between DirecTV and Dish as they have $49.99/mo for 2 years with all fees included.
Be persistent and tell them you were prefer to stay but you need to "close the gap" and get a price close to dish.
If no interest in Sunday ticket, focus solely on the price.
Be persistent and tell them you were prefer to stay but you need to "close the gap" and get a price close to dish.
If no interest in Sunday ticket, focus solely on the price.
Jcrandall - thanks for quick response and good info. Do you know if there is somewhere I can find out when my contract is up with out contacting them? Does it show anywhere on my profile on the DTV website? I couldn't locate it anywhere and looked for a while but I am sure I could have missed it. If not, I will call but I like to prepared going into the call. Thanks either way.
No place on the website with contract end date. Even email/chat won't often give it, instead they'll give a phone number / PIN to reach retention.
Turns out that I was out of contract so I had a bit of leverage. I think I did alright. I am sure I could have done better but I am fine not pushing my luck. Ultimately, I got the move package (free move/install, free upgrades of my two older boxes, and Sunday Ticket Max). As for getting my bill reduced, I got it cut from $148/month down to $81/month. Without even really asking I was offered $43/month off of my total bill for 12 months along with $10/month off for bundling DTV w/wireless. I also was given a free box (I said I was looking to move from 4 to 5 units). I also received $10/month off of the sports package for a year. I pushed a little and got either the HD or DVR service off ($10/month) for a year as well. Lastly, bc I did the bundle online through ATT when I was still speaking with her I told her it said that it would take 2 months for the discount to kick in (I wasn't even complaining, just updating her on what my screen said per her request) she went and gave me $20 credit off of my current bill and I saw it change online right before my eyes. Ultimately, the $ amount doesn't add up completely (possibly bc I am getting another box and I am getting hit w/the $6.50/month per box fee for it but I don't care. Taking my bill down almost $70/month for one year and getting Sunday Ticket and another box was well worth it.
JCrandall - thanks again for the information. I greatly appreciate it. One last question either to you or whomever would know this one; is getting 2 new mini-genies better than continuing to use my HR22-100, and an HR24-200? I am pretty sure I have read on here previously that the HR24-200 is a good, solid unit but is it worth keeping in place of a newer box (mini-genie)?
JCrandall - thanks again for the information. I greatly appreciate it. One last question either to you or whomever would know this one; is getting 2 new mini-genies better than continuing to use my HR22-100, and an HR24-200? I am pretty sure I have read on here previously that the HR24-200 is a good, solid unit but is it worth keeping in place of a newer box (mini-genie)?
Posted this in the Charter thread but because of the supposed deal, I figured I'd post here too...
I just switched to Charter a few days ago and called Directv with full intentions of cancelling, thinking there was no way they could match what I was getting from Charter's triple play(have had Internet/Phone from them for years). Charter's triple play would save me about $125/mo over Directv+Charter internet/Phone. However, when I went to cancel Directv(been with them for 16 YEARS) and they gave me such a great price to stay(for one year, but with no contracts involved... month to month), it would be $30 LESS a month with the new Directv price+Charter Internet/Phone vs the Charter triple play. I am shocked Directv was willing to come down that much(well over $100/mo off... sounds too good to be true). I still don't actually believe it, thus why I am completely on the fence for several other reasons too...
1. Being with Directv for 16 years, I was in shock as to how much FASTER a Roamio(heck even the Charter DVR) is(went with a Roamio+one mini for now), compared to my HR34 or HR24s(I have am HR34+2 HR24s+1 HR20). It's kind of sad how slow the Directv receivers are these days.
2. Charter's HD lineup actually has a several MORE HD channels than Directv in comparing channels.
3. I would actually get my NY Rangers on MSG. With Directv, they don't pay Cablevision for the "outer ring" of viewership, which I am in(the retention specialist said they recently resolved this but I think she was blowing smoke).
4. The Charter channel organization seems like it was done by a kindergartener. Other than the Premiums(which are the same numbers as Directv), the rest of the channels are a complete cluster____. The locals aren't matched to their actual channel(Fox 61 is channel 6, WVIT 30 is channel 4). On top of that, the like channels are not together, so all the ESPN channels are strewn all over the 700's as opposed to being next to each other like Directv. Plus there are SD and HD duplicates all over the map(seems tho all HD is 700+, minus the premiums).
5. Charter's DVRs suck. They are not linked and have an SD guide and menus, but the Roamio really helps here.
6. Charter's HD is Mpeg2 vs Mpeg4 on Directv. At times the difference is noticeable.
I guess why I am on the fence is while Directv would now save me about $30/mo, that Roamio/Mini make the Charter experience excellent, plus I'd still have my NY Rangers issue with Directv. So it's a tough call.
I just switched to Charter a few days ago and called Directv with full intentions of cancelling, thinking there was no way they could match what I was getting from Charter's triple play(have had Internet/Phone from them for years). Charter's triple play would save me about $125/mo over Directv+Charter internet/Phone. However, when I went to cancel Directv(been with them for 16 YEARS) and they gave me such a great price to stay(for one year, but with no contracts involved... month to month), it would be $30 LESS a month with the new Directv price+Charter Internet/Phone vs the Charter triple play. I am shocked Directv was willing to come down that much(well over $100/mo off... sounds too good to be true). I still don't actually believe it, thus why I am completely on the fence for several other reasons too...
1. Being with Directv for 16 years, I was in shock as to how much FASTER a Roamio(heck even the Charter DVR) is(went with a Roamio+one mini for now), compared to my HR34 or HR24s(I have am HR34+2 HR24s+1 HR20). It's kind of sad how slow the Directv receivers are these days.
2. Charter's HD lineup actually has a several MORE HD channels than Directv in comparing channels.
3. I would actually get my NY Rangers on MSG. With Directv, they don't pay Cablevision for the "outer ring" of viewership, which I am in(the retention specialist said they recently resolved this but I think she was blowing smoke).
4. The Charter channel organization seems like it was done by a kindergartener. Other than the Premiums(which are the same numbers as Directv), the rest of the channels are a complete cluster____. The locals aren't matched to their actual channel(Fox 61 is channel 6, WVIT 30 is channel 4). On top of that, the like channels are not together, so all the ESPN channels are strewn all over the 700's as opposed to being next to each other like Directv. Plus there are SD and HD duplicates all over the map(seems tho all HD is 700+, minus the premiums).
5. Charter's DVRs suck. They are not linked and have an SD guide and menus, but the Roamio really helps here.
6. Charter's HD is Mpeg2 vs Mpeg4 on Directv. At times the difference is noticeable.
I guess why I am on the fence is while Directv would now save me about $30/mo, that Roamio/Mini make the Charter experience excellent, plus I'd still have my NY Rangers issue with Directv. So it's a tough call.
Peds48: Thanks for the msg. Can you tell me why that is? Also, I think that I have had the 2 older ones for quite a while so I may actually have bought those vs. leasing. Does anyone know how long the leasing program has been going on? I know that I used to just buy my boxes up until a time. I just don't remember if these are 2 that I actually own.
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