"Please pay to avoid losing service" message

[poppasnoop]

I keep getting a message to please make a payment immediately to avoid loss of service, with an "866" number to make a payment. My account actually has a credit balance. When I contacted the CSR, she told me to ignore it three times and it will go away. I have sinve gotten it five time, including during a DVR recording. Any suggestions? Thanks.

 

[Dish-Direc]

Take the power from the outlet for ten minutes and repower.

 

[Smith P.]

What DVR you have ?
Also check Dish TechPortal for description of messages: Tech Portal : 625, Tech Portal : 622, Tech Portal : 612

 

[hockeyinsd]

I had a similar experience a while back and got told "just ignore it 3 times." Well, after a few days I called back and the CSR asked, was I hitting cancel or actually going to ingore or OK and hitting select. Well, I had been hitting cancel, which doesn't clear the message. I'd suggest selecting OK or Ignore 3 times and see if that does it.

 

[reallyniceguy]

It can take up to 3 days for that to go away happened to me a few times. Call them and as for a "hit" to receiver aka authorization signal.

 

[Smith P.]

What DVR showing such error ? Can you post a picture ? I don't see same description for the ### (866) on Dish Tech Portal.

 

[vegassatellite]

It sounds like this is the message:

LINK

 

[Smith P.]

Umm, this is #801, not OP's 866.

 

[stone phillips420]

Umm, this is #801, not OP's 866.

i think he meant 866 phone number

 

[Smith P.]

Why ppl do not posting pictures ?!
Every time need to ask, guess, ask again.

 

[stone phillips420]

what?
lol i hear ya

 

[poppasnoop]

It sounds like this is the message:

LINK

It is this message. I am sill getting it!

 

[reallyniceguy]

All you need is to press ok and it should go away in a few days, if you press cancel i think it doesnt go away? Im sorry ive never had that message but i recall fixing it like that. press ok and have a hit sent.

 

[OoTLink]

I dunno what to say, except I've had my receivers completely drop off the map (lose authorization and all), and when I left them to sit plugged in overnight (both to service and phone line) they eventually got back, lol. And I was fairly sure they were on audit hold!

</random thought>

 

[iwannarock1]

All you need is to press ok and it should go away in a few days, if you press cancel i think it doesnt go away? Im sorry ive never had that message but i recall fixing it like that. press ok and have a hit sent.

Um.........if you've never had that message....errrr.....umm....how or WHY did you fix it?

 

[SatinKzo]

Um.........if you've never had that message....errrr.....umm....how or WHY did you fix it?

LOL, I was going to ask the same thing.