I need to know if it is possible that my account has been hacked, and I will try to keep my post short.
First off, I paid my bill on Feb. 28th. The next day there was an e-mail from DirecTv with my password request, which I did not request. I contacted customer service via e-mail, and told them that I was concerned that someone was trying to access my account. They sent a standard response that this was not possible, and that their site is secure. I know it is their standard response, because I have been researching this all day and have now seen it posted several times.
Now, the problem...
I have $150 of adult movies on my bill that were ordered over a period of ten days - many with orders 3 per day and only 30-60 minutes apart. I have interrogated my husband and son to the point that I am convinced they did not order these movies. In fact, my son's receiver has not been connected for about a year, until very recently...the middle of March. Moreover, the phone line is not connected to the receiver.
I set the ratings and spending limits long ago, and do not understand how anyone could order these movies with the settings the way they are. Furthermore, I work from home and work all night. The living room and my son's room are merely steps away from my office, and I keep the door open...meaning I hear what is on the television all the time. As well, I am the one who turns the televisions off, and that is usually around 10-10:30 nightly.
I have had DirecTv for about 5 years now, and this has never been an issue before. After my discussion with customer service today, I am seriously thinking about discontinuing my service. (That discussion is a whole other topic that I will not post here.)
During my research, I did find where hacking was an issue early on. However, I need to know if it is still an ongoing issue. If so, is there anyway that I can tell if this is the reason why I am suddenly getting daily adult movie charges?
Can anyone help me with these questions?
P.S. My son is barely 11, if anyone is wondering. As well, my husband knows to order any adult movies from our bedroom receiver and nowhere else.
First off, I paid my bill on Feb. 28th. The next day there was an e-mail from DirecTv with my password request, which I did not request. I contacted customer service via e-mail, and told them that I was concerned that someone was trying to access my account. They sent a standard response that this was not possible, and that their site is secure. I know it is their standard response, because I have been researching this all day and have now seen it posted several times.
Now, the problem...
I have $150 of adult movies on my bill that were ordered over a period of ten days - many with orders 3 per day and only 30-60 minutes apart. I have interrogated my husband and son to the point that I am convinced they did not order these movies. In fact, my son's receiver has not been connected for about a year, until very recently...the middle of March. Moreover, the phone line is not connected to the receiver.
I set the ratings and spending limits long ago, and do not understand how anyone could order these movies with the settings the way they are. Furthermore, I work from home and work all night. The living room and my son's room are merely steps away from my office, and I keep the door open...meaning I hear what is on the television all the time. As well, I am the one who turns the televisions off, and that is usually around 10-10:30 nightly.
I have had DirecTv for about 5 years now, and this has never been an issue before. After my discussion with customer service today, I am seriously thinking about discontinuing my service. (That discussion is a whole other topic that I will not post here.)
During my research, I did find where hacking was an issue early on. However, I need to know if it is still an ongoing issue. If so, is there anyway that I can tell if this is the reason why I am suddenly getting daily adult movie charges?
Can anyone help me with these questions?
P.S. My son is barely 11, if anyone is wondering. As well, my husband knows to order any adult movies from our bedroom receiver and nowhere else.
