n fact, our most recent reliability survey data (available to subscribers) shows that the rate of repairs for Vizio TVs has beens quite low, and comparable to its competition. The survey, which covered more than 168,000 LCD and plasma TVs bought between 2005 and 2008, showed that the repair rate for Vizio LCD TVs was 3 percent, the average for all 16 LCD brands covered in the survey. Perhaps just as important, Vizio was one of a small number of companies that stood out for ease of repair, meaning there were few, if any, issues getting the set repaired in a timely fashion.
The bottom line? We see no evidence of a reliability problem for Vizio, nor that the brand’s customer service is lacking when sets do break. Rather, even reliable TV brands have some sets that fail, and their owners are understandably disappointed, especially if they fail after the warranty has expired.