picture freezes and pixelation

[krynn]

ok i have been experiencing pixelating and picture freezes. is this the new norm or what. i hear from a few people that that have the same issues. my signal is locked at 99%. so i should not have any of these problems if a bird flies over it and craps on the dish . i am wondering if it's something to do with there servers since i am not the only one with this issue

 

[Inclined Orbit]

Directv uses mostly automated outage or impairment monitoring equipment which can't catch brief ongoing glitches and that coupled with laying off much of the employees that monitor the signals and maintain the uplink equipment equals more of what you are seeing.

 

[raoul5788]

ok i have been experiencing pixelating and picture freezes. is this the new norm or what. i hear from a few people that that have the same issues. my signal is locked at 99%. so i should not have any of these problems if a bird flies over it and craps on the dish . i am wondering if it's something to do with there servers since i am not the only one with this issue

What equipment do you have?

 

[krynn]

genie 2 wireless all 4k mini's. i checked my internet speed it's not it since i am hitting 8 GBS down with latency no more than a millisecond upload is 1 GBPS

 

[krynn]

Directv uses mostly automated outage or impairment monitoring equipment which can't catch brief ongoing glitches and that coupled with laying off much of the employees that monitor the signals and maintain the uplink equipment equals more of what you are seeing.

and these idiots wonder why there losing subs left and right

 

[Inclined Orbit]

I can only speak for my DirecTV equipment at home, but it seems 5 or 6yrs ago things were working quite well with very few glitches or outages anywhere. Then starting about 5yrs ago I noticed a lot of random occasional freezing and glitches on some of my favorite channels and a couple of friends have commented on similar problems. About 5 to 6 yrs ago is when ATT got their fingers in things and started laying off people and streamlining some operations. Coincidence? I don't think so.

I also have some insight on how things work or used to work at DirecTV having worked there for 18yrs. In my time there, a second of outage was an eternity and you would break your neck if needed to respond to problems and get things switched to a backup system or whatever it takes to restore service. We also did a lot and I mean a lot of preventive maintenance at uplink sites and it was not always easy to do that with the lean crews we had back then. Now they might have 25% of the personnel in some technical areas and I have no clue how they can perform all the necessary PMs and keep things running smooth. Or, maybe they cant and we are seeing the result.

and these idiots wonder why there losing subs left and right

 

[raoul5788]

genie 2 wireless all 4k mini's. i checked my internet speed it's not it since i am hitting 8 GBS down with latency no more than a millisecond upload is 1 GBPS

There is no such thing as a wireless 4k mini.

 

[krynn]

There is no such thing as a wireless 4k mini.

my bad on that

 

[raoul5788]

All of the reports mentioning picture freezes I've read include a 4k mini. Me included.

 

[krynn]

All of the reports mentioning picture freezes I've read include a 4k mini. Me included.

i read that to. it even happens on the HD channels to. there coming out tues to replace everything again.

 

[raoul5788]

It's probably just the mini(s). I have an HR54 and you have the HS17. From what I have read it happens with either of them, but always with a 4k mini.

 

[krynn]

It's probably just the mini(s). I have an HR54 and you have the HS17. From what I have read it happens with either of them, but always with a 4k mini.

I read alot of issues with the 4K!!! though there sending someone out on tues to replace the entire setup