I have had Dish send a replacement receiver to my billing address. Of course, if Dish did try to send a replacement receiver to my service address, I could just call UPS with the tracking number and have them hold the package for me at the local UPS warehouse so I can pick it up myself.If I am understanding what you posted, I don't know how Directv works but with DISH they simply are not going to send a replacement receiver to the billing address. If DISH is sending a free replacement for a defective receiver I don't know if instead you can arrange that with a local installer to have them not come to the service address with that free replacement. If you buy the receiver no problem.