so let me get this straight...
if you dont hook the phone lines, as the phone lines are acting like a fire safety switch or a fire exguisher, will cause your receiver to burn up?
if you DO hook it up.. your house wont burn down...? Correct?
wow.. i wanna sit down with the guy who said that and laugh.
im buying you a 24 pack of beer of your kind...
i dont know how many times i tell that to my manager and he still tells me to do it. i said if i wanna hook phone lines, i will work for Qwest, but i CHOSE to work for a satellite company... to advoid doing phone line work.
Here ya go....from a Florida court case.
UNITED STATES OF AMERICA
BEFORE THE NATIONAL LABOR RELATIONS BOARD
ATLANTA BRANCH OFFICE
DIVISION OF JUDGES
MASTEC ADVANCED TECHNOLOGIES, a division of MASTEC, INC.
and Case 12–CA–24979
JOSEPH GUEST, an Individual
DIRECTV, INC.
and Case 12–CA–25055
JOSEPH GUEST, an Individual
Christopher C. Zerby, Esq., and Rachel Harvey, Esq., for the General Counsel.
Gavin S. Appleby, Esq., and Jenna S. Barresi, Esq.,
for the Respondent MasTec, Inc.
Curtis L. Mack, Esq., and Brennan W. Bolt, Esq.,
for the Respondent DirecTV, Inc.
DECISION
Statement of the Case...
...At least one supervisor told the technicians to tell the customer the receiver wouldn’t work without the phone line connected. Respondent’s witnesses conceded that this latter statement was not true. Several witnesses testified that, at one meeting, Operations Manager Christopher Brown told the technicians to do whatever they could to convince the customer, to say anything, even that the box (receiver) would blow up if not connected to the phone line. Several of General Counsel’s witnesses admitted they laughed at this statement and believed Brown was joking.
Christopher Brown admitted making the statement about the box blowing up if not connected to a phone line but claims he said this in order to add some “comic relief” during a tense meeting which appeared to be going nowhere. According to Brown, at every meeting the technicians brought up the same excuses why they could not make the 50% threshold and at each meeting he, Villa and the supervisors attempted to explain how they could. Brown and Villa both testified that they offered suggestions to the employees about ways to convince a customer of the benefits of a telephone connection but continued to hear the same complaints. Brown resorted to his “comic relief” only out of frustration with the lack of progress in convincing the employees of the need to improve their responder rates. While not disputing much of the testimony of General Counsel’s witnesses, Brown and Villa insisted that they never told the technicians to “lie” to a customer, or to do “whatever it takes”, to accomplish the goal of connecting phone lines.[6]...
The employees said they were forced to BS the customers.
