phase 3 swapped for at9

[stone phillips420]

as you see in my sig i got the dish swapped so i could add 2 hr20hddvr's
well the swap went fine new dish went up and replaced old phase 3 in 15 minutes the other day, his morning i got to get my papaer and what do i see on my sidewalk my old phase 3 dish in 3 peices instaed of 2 so it obviously was thrown off my top roof and broke
just fooking great dtv even though i no longer neede phase 3, that doesnt mean i wanted itt broken
give me a new phase 3 dish right fooking now!

 

[charper1]

Take photos of it and make a claim with the contractor/company that did the work.

 

[stone phillips420]

i called customer retention and they transfered mye to protection plan, they said they would contact local outfit explain situation and they will bring me out a new phase 3 dish, the local office should also be calling by tuesday at latest to schedule time to bring phase 3 out to me

see dish isnt the only ones that do wrong, even dtv screws up from time to time

 

[Mtnmike]

i called customer retention and they transfered mye to protection plan, they said they would contact local outfit explain situation and they will bring me out a new phase 3 dish, the local office should also be calling by tuesday at latest to schedule time to bring phase 3 out to me

see dish isnt the only ones that do wrong, even dtv screws up from time to time

Sounds to me that DTV didn't "screw up", the installer did and DTV made it right. There is a BIG difference.

 

[charper1]

I agree, there IS a BIG difference between the contractors and actual DirecTV or Dish Network employees. This is why you should report bad installers; to help weed them out. If we don't already, we need an area to chat/report on installers and contractors by name; so complaints about Dish and DirecTV that really aren't their fault can go in there.

 

[stone phillips420]

Sounds to me that DTV didn't "screw up", the installer did and DTV made it right. There is a BIG difference.

youre right, my mistake dtv makes good on installers mistake

 

[urnote96]

technically the installers are supposed to take the LNB and leave the dish...

 

[grydlok]

technically the installers are supposed to take the LNB and leave the dish...

correct, that what I do, leave your dish take the lnb.

 

[chadzx11]

technically the installers are supposed to take the LNB and leave the dish...

How can that be right? Unless you are leasing the phase 3, it is YOUR property, not DTVs. Or is there some sort of trade in on an upgrade that I am not aware of?

 

[stone phillips420]

with dtv i only lease 2 hr20 hddvr's the rest of the equipment is owned by me
this is something i would have expected dish todo but not dtv as i am the #1 dish hater

 

[paulman182]

The installer left my PIII dish and LNB on the wall and made is super easy for me to connect to it, in case my AT9 ever stops working.

 

[grydlok]

How can that be right? Unless you are leasing the phase 3, it is YOUR property, not DTVs. Or is there some sort of trade in on an upgrade that I am not aware of?

You are trading in your old dish for a new one.

 

[stone phillips420]

after waiting a month for my phase 3 dish( due to installer throwing dish off my roof) to be replaced and a couple of escalations through customer retention i still have no dish
but customer retention is doing the right thing they are allowing me to purchase a phase 3 dish on ebay for 75.00 with full reimbursment

 

[Jimbo]

after waiting a month for my phase 3 dish( due to installer throwing dish off my roof) to be replaced and a couple of escalations through customer retention i still have no dish
but customer retention is doing the right thing they are allowing me to purchase a phase 3 dish on ebay for 75.00 with full reimbursment

Stone,
For some reason, we seem to hear that alot of these dishes get tossed to the ground and broken when they land...
I don't understand why anyone would do this, I too would be pissed if it happened to me...
When mine got changed out, I had them leave the old where it was, it's mine and I placed it originally, I'll take it down when I'm ready, i'ts in easy reach (see, I installed it, why would I put it where I could not reach it !!!)

There is NO excuse for any of these dishes being tossed off the roof, I wonder how well the LNB works after hitting the ground ?

Jimbo

 

[talos4]

When I had mine changed out, I wasn't home, My son was.

When I got home, The 3 lnb was in the garage, still mounted to the pole, lnb's still there.

The feet from that mount still on the roof, still properly sealed. New hardware was installed properly with no porblems.

The old dish is going to my brother.