I'm sorry, but your posts just contradict each other. Most people leave DISH for a reason where they are not very happy, like you. They're not likely to recommend DISH to anyone anyway. So, charging them $10 to return their leased equipment is not going to change that attitude one way or the other. You said as much in this post.
I suspect that you are in the same camp as Claude, there's not much DISH can do that you will approve of because you had a bad experience. That's fine, but at least try to maintain a semblance of objectivity in your approach. Before you call me a DISH fanboy, I'll tell you that if I find another provider who meets my needs at a better price, I'll be gone like the wind.