Partial Recordings

[GRExpert]

Any one else having trouble with X1 creating partial recordings. I have had the service for a little over a week and it has happened 5 or 6 times already. It is very frustrating and the system doesn't like to play back those partial recordings. It is very strange. I have chatted with tech support a couple of times and they haven't provided much help. I have tried resetting the box and making sure all cables are tight. Anyone else seeing this?

 

[Super Dave]

They need to roll a truck and check signal strength or replace the box.

 

[GRExpert]

Any magic words to make this happen. I think I will try the "I'm in my 30 day guarantee and can cancel" card.

 

[Super Dave]

If you can't get it done through the regular call, the direct X1 support line is 877-896-8678.

If you ever need it the executive team can be reached by emailing: comcast_cares@comcast.com When you email them contain as much information about the problem you can, and make sure to include :
Your Name
Address
Telephone #
Account #

They will contact you, so if you want a call at another number make sure to tell them, and you can also include the time of day best to call. I would start with X1 Direct Line first.

 

[GRExpert]

Thanks for the info Dave!