Here is a chat discussion with comcast reguarding the Panasonic 2180. I live in the Bay Area, California. I have highlighted the important parts but it looks as if the chat room specialist believes that comcast is distributing the Panasonic 2180. He also thought that it was the portable one that does not come out until 2009 so I am not completely convinced.
Does anyone out there have the new Panasonic 2180 for comcast?
Chat Follows:
user Michael_ has entered room
analyst Sylwin has entered room
Sylwin(Mon May 5 12:09:23 PDT 2008)>
Hello Michael_, Thank you for contacting Comcast Live Chat Support. My name is Sylwin. Please give me one moment to review your information.
Sylwin(Mon May 5 12:09:26 PDT 2008)>
A wonderful day to you! How are you doing?
...
Sylwin(Mon May 5 12:11:26 PDT 2008)>
I understand that you are interested in getting our Digital Starter: $29.99 and HD DVR. Is this correct?
Michael_(Mon May 5 09:09:19 PDT 2008)>
yes
...
Michael_(Mon May 5 09:20:25 PDT 2008)>
I want to make sure that the set top box that you are installing can be exchanged if I were to have issues with it. I am a former customer and am familiar with the "issues" that the motorola boxes have. Can I be ensured of a New set top box? I dont want a refurbished one.
Sylwin(Mon May 5 12:23:08 PDT 2008)>
Yes we set up new boxes for new installs
Michael_(Mon May 5 09:21:33 PDT 2008)>
Do you know the version and model number of the HD DVR settop box? Manufacturer also?
Sylwin(Mon May 5 12:24:33 PDT 2008)>
I will research on that
Sylwin(Mon May 5 12:31:43 PDT 2008)>
Normally the DVR model is DCH3416 motorola
Sylwin(Mon May 5 12:31:49 PDT 2008)>
Thank you
Michael_(Mon May 5 09:31:13 PDT 2008)>
this is the HD DVR or is there only one DVR?
Sylwin(Mon May 5 12:35:07 PDT 2008)>
That is for DVR
Sylwin(Mon May 5 12:35:18 PDT 2008)>
HD DVR would likely be Panasonic TZ-PCH-2180
Michael_(Mon May 5 09:34:10 PDT 2008)>
So we are getting the Panasonic?
Sylwin(Mon May 5 12:36:54 PDT 2008)>
Most probably Michael, since your order is HD DVR
Sylwin(Mon May 5 12:37:16 PDT 2008)>
I am just not sure if your local maarket will have another model
...
Michael_(Mon May 5 09:36:02 PDT 2008)>
Can you confirm this prior to install? I had the moto earlier and it is not very "fun" to use. The panasonic looks interesting.
...
Sylwin(Mon May 5 12:39:20 PDT 2008)>
the panasonic is what i know for hd dvr. the motorola is just plain dvr
Michael_(Mon May 5 09:37:41 PDT 2008)>
Is the panasonic "portable"? I did some web search and got "portable dvr" to come up.
Sylwin(Mon May 5 12:40:09 PDT 2008)>
yes that is portable
Sylwin(Mon May 5 12:41:33 PDT 2008)>
Thank you very much for patiently waiting. I have completely processed your order Michael
Sylwin(Mon May 5 12:41:37 PDT 2008)>
Your order number is ...
Sylwin(Mon May 5 12:44:59 PDT 2008)>
Thank you very much for choosing COMCAST!!!
Sylwin(Mon May 5 12:45:05 PDT 2008)>
Have a great day Michael
Sylwin(Mon May 5 12:45:09 PDT 2008)>
You may now close the chat. Thank you very much.
Does anyone out there have the new Panasonic 2180 for comcast?
Chat Follows:
user Michael_ has entered room
analyst Sylwin has entered room
Sylwin(Mon May 5 12:09:23 PDT 2008)>
Hello Michael_, Thank you for contacting Comcast Live Chat Support. My name is Sylwin. Please give me one moment to review your information.
Sylwin(Mon May 5 12:09:26 PDT 2008)>
A wonderful day to you! How are you doing?
...
Sylwin(Mon May 5 12:11:26 PDT 2008)>
I understand that you are interested in getting our Digital Starter: $29.99 and HD DVR. Is this correct?
Michael_(Mon May 5 09:09:19 PDT 2008)>
yes
...
Michael_(Mon May 5 09:20:25 PDT 2008)>
I want to make sure that the set top box that you are installing can be exchanged if I were to have issues with it. I am a former customer and am familiar with the "issues" that the motorola boxes have. Can I be ensured of a New set top box? I dont want a refurbished one.
Sylwin(Mon May 5 12:23:08 PDT 2008)>
Yes we set up new boxes for new installs
Michael_(Mon May 5 09:21:33 PDT 2008)>
Do you know the version and model number of the HD DVR settop box? Manufacturer also?
Sylwin(Mon May 5 12:24:33 PDT 2008)>
I will research on that
Sylwin(Mon May 5 12:31:43 PDT 2008)>
Normally the DVR model is DCH3416 motorola
Sylwin(Mon May 5 12:31:49 PDT 2008)>
Thank you
Michael_(Mon May 5 09:31:13 PDT 2008)>
this is the HD DVR or is there only one DVR?
Sylwin(Mon May 5 12:35:07 PDT 2008)>
That is for DVR
Sylwin(Mon May 5 12:35:18 PDT 2008)>
HD DVR would likely be Panasonic TZ-PCH-2180
Michael_(Mon May 5 09:34:10 PDT 2008)>
So we are getting the Panasonic?
Sylwin(Mon May 5 12:36:54 PDT 2008)>
Most probably Michael, since your order is HD DVR
Sylwin(Mon May 5 12:37:16 PDT 2008)>
I am just not sure if your local maarket will have another model
...
Michael_(Mon May 5 09:36:02 PDT 2008)>
Can you confirm this prior to install? I had the moto earlier and it is not very "fun" to use. The panasonic looks interesting.
...
Sylwin(Mon May 5 12:39:20 PDT 2008)>
the panasonic is what i know for hd dvr. the motorola is just plain dvr
Michael_(Mon May 5 09:37:41 PDT 2008)>
Is the panasonic "portable"? I did some web search and got "portable dvr" to come up.
Sylwin(Mon May 5 12:40:09 PDT 2008)>
yes that is portable
Sylwin(Mon May 5 12:41:33 PDT 2008)>
Thank you very much for patiently waiting. I have completely processed your order Michael
Sylwin(Mon May 5 12:41:37 PDT 2008)>
Your order number is ...
Sylwin(Mon May 5 12:44:59 PDT 2008)>
Thank you very much for choosing COMCAST!!!
Sylwin(Mon May 5 12:45:05 PDT 2008)>
Have a great day Michael
Sylwin(Mon May 5 12:45:09 PDT 2008)>
You may now close the chat. Thank you very much.
