Well today after talking to Dish about the numerous web boards about the dark hd ouput issue with dvi, some with component and some with sd ouput, Nancy the tech told me that I could not get a rma on my 811. She had told me first that this was not a known bug with the 811( deny, deny ,deny), then when I told her of the web board threads , she said since this was known issue I couldn't get a rma since the new replacement would probably do the same thing as my old one. What the F**k? Is it a known issue or not? Either way she took my info about the dark dvi ouput and about the web site address so the techs could read themselves, ( like they don't know from reading these web boards already) and then said that the new software update 268 would address the dark output problems with all the outputs. I still haven't received the 267 software update. For a company that says that there is no known problem with the hd outputs , then why are they doing a software update to address these unknown issues? Either way I think Nancy should go into government service with that kind of double talk. I left the conversation feeling more confused than before I called. 
