P.O.S. 811 Strikes Again!!

[DarrellP]

I would bitch and scream if I'd purchased this new but I was aware of the problems this stb has had since it's debut, so I purchased it well knowing it had an awful track record. I can live with it until Dish transitions their HD to MPEG-4 then I'll have to get a HD DVR and relegate this POS to the scrap heap or use it for OTA only.

 

[SimpleSimon]

If your Dish equipment is not purchased from Dish or an authorized Dish dealer, they will not cover it under the extended warranty. I know, I bought a quad LNB and tried putting it on there and they refused.

Strange - considering that E* does NOT track LNBs, or retailer's installations/upgrades of outdoor equipment.

In other words, it sounds like you're a victim of yet another stupid CSR.

 

[Purogamer]

Actually it would be a smart CSR because they convinced him into thinking he couldn't get it on the warranty...

 

[new_to_hdtv]

After 9 days I got my receiver working again after wiping the hdd clean and starting over. Amazing what a few button presses on the remote can fix. Why E* won't just walk me through this on the phone instead of making me wait 4 days for a new un-necessary receiver is beyond me.. It now works BETTER than new, it's faster than it was when I first started...Thank you dishmod...

Wow....... I did not even know the 811 had a hard drive.

 

[DarrellP]

So are you guys telling me that I can place my used 811 which I purchased from a private party on my Extended Warranty plan? I have the old plan which costs $1.99/month.

 

[n0qcu]

That is correct ALL Dishnetwork branded equipment is covered. There is no reason to tell them where any of it was purchased.

 

[NightRyder]

So are you guys telling me that I can place my used 811 which I purchased from a private party on my Extended Warranty plan? I have the old plan which costs $1.99/month.

Hi Darrell, I have the same plan. There is nothing that states the warranted equipment has to be purchased from Dish, or that you have to notify them of any equipment you add. I had a 508 die that I purchased from Dish Depot and I use in my motor-home, called Dish and they sent me a another 508, no argument, no cost.


NightRyder

 

[Purogamer]

Wow....... I did not even know the 811 had a hard drive.

I'm talking about my 510, sorry for the confusion...

 

[DarrellP]

Well, here's a new one I've never experienced before, it reminds me of my old, trusty 6000: I just turned on my 811 and it has been off since 11 PM last night and was tuned to an OTA digital channel. I turned it on, hit Guide and guess what? NO FRICKIN GUIDE DATA! It had to acquire the satellite & download the guide, and the receiver was turned OFF. Crap, even the 6000 will keep the guide data current when tuned to OTA if it is powered off.