Own your own receiver & dish?

[Scherrman]

Not to mention up until sometime in 2012(Febuary I beleive) the PP was $6, and then not until just a couple months ago, it was $7. It's only been $8 for a couple months.

This is the right answer. With that being said I would still cancel the protection plan. Generally Dish replaces remotes under the protection plan just as a service to the customer but remotes are not covered otherwise. I would find the right guy at Dish to talk to and get a free remote and then cancel the protection plan. If a remote is needed in the future, just buy a new one.

 

[dare2be]

The right guy at Dish to talk to is JasonS who requested your account credentials in post #6.

 

[gittist]

I attempted to follow the advice of several of you to contact Jason however I've not had a reply yet. Either I did it incorrectly or he hasn't logged in since I attempted to contact him; I don't expect anyone to sit in front of a computer 24/7...

Chapter 2 of the saga.

I logged into MyDish (so they know my address, what equipment I have, when it went into service, and most of all MY NAME) and used to "Contact" to ask if they were really going to make me buy a remote that was failing. Here's the response from the 2nd customer rep:

From: care@customermail.dishnetwork.com" <care@customermail.dishnetwork.com

Dear Sue, [for the record my name is NOT Sue! No Johnny Cash comments please.]

Thank you for your email. We apologize for any inconvenience may have caused you but we’d be glad to assist you in getting new remote.

We encourage you to contact our Customer Service Department at 1-800-894-9131; they will be able to assist you in resolving your concerns.

You may also order a new remote control by visitinghttp://www.myDISH.com/upgrades/products/remotes-accessories. [Another one telling me to purchase a remote]

As a courtesy, we will waive the shipping fee for the remote . We need to verify we are corresponding with an authorized user for security purposes. Please verify the security code listed on the account or web security question which is your mother’s maiden name. Please take note that your security code reminder is “last four num of ssn”.

For immediate assistance, you may also visitwww.myDISH.com/chat to start a live chat with a Customer Service Representative. [that's where I started]

Thank you for your email.


Sincerely,

Aubrey D. 7SU

TID - Chrysler

DISH eCare
---------------------

I printed out the entire conversation with the 1st DishTV rep but the condensed version is below. It's similar to the Youtube conversations that people posted with dealing with either an internet provider or a cable company.

Me: My remote is broken may I get a new one?
Dish: We then proceed into how to program the remote...
Me: The remote works fine except for the volume up button....
Dish: I understand. It is only happening on one Button?
Me: Yes
Dish: Can you think of anything that may have changed between when this problem was happening.....good examples are the weather changing (it doesn't snow, sleet or rain in my living room), the receiver being moved, or wiring..
Me; Yes, the remote is 5 years old
Dish: I understand. [apparently not] Does reducing the distance help?
Me: Now I am ticked....If it's too much of an issue let me know and I'll call DirecTV
Dish: The remote is $20.00...
Me: Let me understand something, I pay for a lease...I pay Protection..
Dish: Instantly a canned paragraph appears describing the Protection plan....
Me: and I have to pay for a new remote?
Dish: yes.

 

[SomeDishGuy]

You said in your first comment that SOME buttons work, some do not. You need to tell that to whoever you talk to at Dish (I know you did, but then you started a rant). The flow for remote issues has a step that addresses exactly that, where it says if some buttons work, some do not, the agent is to skip directly to "Create Remote RA", which is a FREE replacement of the remote with the protection plan.

Don't mention that the remote is 5 years old. Not relevant. Don't mention that the remote is "broken". You do have to focus on the one button not working, Of course, it also helps if you can get an agent who is onshore, as the chat is often the offshore agents, and I question their competence (whole different story right there). Got to keep trying, and focus on the one button not working. If the agent is competent, and following the remote not working flow, it will direct them to replace the remote.

Another hint: I do not want to tell you to lie, but the agent has two flows: One for remote will not work receiver, one for remote will not work TV. The one for TV does not have the RA mention. The one for remote will not work the receiver DOES have the step that tells them to replace the remote as part of the protection plan. Again...take that however you like.

 

[david_jr]

Gittist I hope you realize you will not get this kind of help at any other Satellite site. The help I've gotten here makes it worth it to me to be a supporting member.

 

[dwarren2]

What receive do you have and what remote. I have a couple of old 5.3IR from my 722 laying around. Of they will help let me know.

 

[Stargazer]

Dish has always shipped a remote or two free to me, without a protection plan. I need one or two of them about every 3 or so years. If any equipment were to fail and they wanted me to pay for it protection plan or not I'd look at other options. Having upgrade promotions helps a lot with this and they usually give good customers some sort of deal.

 

[Tampa8]

Imho - you are wasting alot of time and effort for nothing. DISH remotes are dirt cheap on Ebay. Though I have never had a problem getting a remote free from DISH, I wanted the programmable DISH remote and bought it very inexpensively on Ebay.

 

[mickey53usa]

I have been with Dish for 15 years. Started out with them when I was short terming in an RV Park. Moved 10 miles south when I bought a house, installed the Dish on the house. Purchased all the equipment right from the start. Each time I decided to upgrade equipment, (receivers or LNBs) I bought it. On eBay or other sources. Keep the equipment for 2 to 5 years before I replace. When we travel in an RV that has a mounted Dish antenna, we just take the bedroom receiver with us. Never a problem. Call them when I install the new stuff, take the old stuff off the agreement, put the new stuff on. I have kept the same "service" plan (think it was the America top 250) since the beginning. I just get upset when the bill that started out at about $50 a month is now close to $101 a month. Price of doing business. This equipment has come down so much in price that it is easier for me to just by a new receiver when I want one.
Just my experience - YMMV

 

[gittist]

What receive do you have and what remote. I have a couple of old 5.3IR from my 722 laying around. Of they will help let me know.

I have a VP211K and the remote is a 5.4 IR. Thank you for the offer.

If I were to cancel the Dish service, would they they abandon the equipment?

 

[Scherrman]

I have a VP211K and the remote is a 5.4 IR. Thank you for the offer.

If I were to cancel the Dish service, would they they abandon the equipment?

If you own the equipment then it is yours to keep. If you are leasing then the receivers must be returned to Dish. You can keep the remotes.

 

[gittist]

Remote issue taken care of by Jason. Thanks for the help and advice.

 

[Bobby]

There ya go!

 

[WiCkeDuDe]

I have been with Dish for 15 years. Started out with them when I was short terming in an RV Park. Moved 10 miles south when I bought a house, installed the Dish on the house. Purchased all the equipment right from the start. Each time I decided to upgrade equipment, (receivers or LNBs) I bought it. On eBay or other sources. Keep the equipment for 2 to 5 years before I replace. When we travel in an RV that has a mounted Dish antenna, we just take the bedroom receiver with us. Never a problem. Call them when I install the new stuff, take the old stuff off the agreement, put the new stuff on. I have kept the same "service" plan (think it was the America top 250) since the beginning. I just get upset when the bill that started out at about $50 a month is now close to $101 a month. Price of doing business. This equipment has come down so much in price that it is easier for me to just by a new receiver when I want one.
Just my experience - YMMV

Pretty much sums it up how I feel as well. Plus I don't have to have a tech come into the house and screw things up as I have it set up how I want it.

 

[Claude Greiner]

I'd drop the protection plan and save the $8 and self insure.

 

[Scherrman]

I'd drop the protection plan and save the $8 and self insure.

That makes sense but some people just feel better paying a small fee per month instead of one larger fee when they need the service. It's just a mental block or something. They don't think of the long term costs and the fact that they are probably wasting more money paying the protection plan.

 

[ChadT41]

You can always add the protection plan onto the account if something happens though.

 

[DishSubLA]

All equipment with Dish brand--and approved 3rd party equipment, is covered by Protection Plan, and NO shipping charges, EVER, no matter how many 721's (I still owned each one) Dish has to send me in a 2 week period . No questions asked. this includes REMOTES. In my case with just my owned equipment, the PP has easily payed off very well. If one has leased stuff, it may pay better to just be charged the shipping, but that is each person's call.

 

[DishSubLA]

All equipment with Dish brand--and approved 3rd party equipment, is covered by Protection Plan, and NO shipping charges, EVER, no matter how many 721's (I still owned each one) Dish has to send me in a 2 week period . No questions asked. this includes REMOTES. In my case with just my owned equipment, the PP has easily payed off very well. If one has leased stuff, it may pay better to just be charged the shipping, but that is each person's call.

All insurance is a rip-off because statistically you are NOT going to die too soon, nor be involved in any auto accident requiring a claim nor will we ever get full value of the Homeowners insurance, and you will not die in a plane crash. That's how insurance works. It's like the Casinos in Vegas: The vast majority of the gamblers LOSE. However, insurance provides peace of mind if you really feel that you have the lucky statistics of the Lottery and really do have a disaster, that statistics say you are almost guaranteed never to experience. We all could save MOUNTAINS of money if we did NOT insure ANYTHING. Heck, it pays better to NOT participate in Obamacare and just lose the "tax credit" that is also referred to as a "penalty" at IRS tax time, than to pay for all those really BAD health plans under Obamacare, which was really a gift to the insurance companies.

So, bless those who do NOT pay for Dish Protection Plan and bless all those who DO pay for Dish Protection Plan. Each have good reasons for their decision.

 

[Bobby]

All insurance is a rip-off because statistically you are NOT going to die too soon, nor be involved in any auto accident requiring a claim nor will we ever get full value of the Homeowners insurance, and you will not die in a plane crash. That's how insurance works. It's like the Casinos in Vegas: The vast majority of the gamblers LOSE. However, insurance provides peace of mind if you really feel that you have the lucky statistics of the Lottery and really do have a disaster, that statistics say you are almost guaranteed never to experience. We all could save MOUNTAINS of money if we did NOT insure ANYTHING. Heck, it pays better to NOT participate in Obamacare and just lose the "tax credit" that is also referred to as a "penalty" at IRS tax time, than to pay for all those really BAD health plans under Obamacare, which was really a gift to the insurance companies.

So, bless those who do NOT pay for Dish Protection Plan and bless all those who DO pay for Dish Protection Plan. Each have good reasons for their decision.

The difference here, in your scenario, is that when you die unexpectedly you are dead and if you have no insurance your family is SOL. With Dish, your receiver can die, you call to get it replaced, and, tell them to turn on the insurance at the same time. You get all the benefits that you have described and it will only cost you $35, or so, because you turn it off as soon as all is well.....