Hi All,
I spent nearly 30 mins with customer service voicing my displeasure that I went with DISH in a large part because of my past experience with the 622 (4 yrs) and the direct input of a RF cable for free OTA integration into the box but now they are asking me to pay $50!!?
I told them that was totally unacceptable, the best they would apparently do was $35 shipped. There was no where in any of literature that I found indicating that there is/was a separate charge for this function, this is correct is it not?
Moreover, if I understand this correctly, I do not own the 722k right? It is leased? Yet I have to buy a component for the 722k, which I understand is potentially problematic to begin with, how does that even make sense?
Now with the FOX issue, and the looming NBA season and lack of possible Laker home games, I'm absolutely pissed. A problem is we have a service plan that has another 18 months on it.
I'm considering issuing letters first, certified, to their customer service department cc'ing their legal depart and going that route now. Allow them to be the unresponsive party and if the problems continue, I will cancel and refuse to pay the early termination fee, citing my prior correspondences. Does anyone have any other suggestions?
thanks,
Soon to be former E* subscriber