OTA EPG Info Incorrect or Displaying 'Digital Service'

[Hall]

Satellite channel or OTA channel ?

 

[ripnbigc]

OTA (KSCW) channel that used to have the correct guide info. Then one day it changed to another OTA channel's info. KSCW is carried by dish, but not in HD.

 

[DISH110]

About 1/2 of the Fairbanks, AK OTA guide is incorrect...

KATN 2-2 is CW (KWBX) not Spanish Programming as it comes up now.
K13X 7-2 is CBS in SD (K13XD) currently Digital Service
KUAC 9-4 is same as ALSKA ch 7040, currently Digital Service
KTVF 11-2 is the same as 11-2 (SD) currently Digital Service
K13X 13-1 is CBS HD (K13XD-D) currently Digital Service
K13X 22-2 is CBS in SD (K13XD) currently Digital Service

 

[jscud]

WooHoo, a slew of EPG channels have been added including WMUR 9.2 ME-TV that I had asked for :

14087 - WDBD2 [EPG] added to EchoStar10 110W TP 26 Spotbeam 11 (OTA EPG:Jackson, MS)(NA)
14107 - KLRU4 [EPG] added to EchoStar14 119W TP 05 Spotbeam B10 (OTA EPG:Austin, TX)(NA)
14114 - KVUE3 [EPG] added to EchoStar14 119W TP 05 Spotbeam B10 (OTA EPG:Austin, TX)(NA)
14135 - KAKW2 [EPG] added to EchoStar14 119W TP 05 Spotbeam B10 (OTA EPG:Killeen, TX)(NA)
14150 - KNVA2 [EPG] added to EchoStar14 119W TP 05 Spotbeam B10 (OTA EPG:Austin, TX)(NA)
14160 - WMAQ2 [EPG] added to EchoStar10 110W TP 31 Spotbeam 19 (OTA EPG:Chicago, IL)(NA)
14169 - WLS2 [EPG] added to EchoStar10 110W TP 31 Spotbeam 19 (OTA EPG:Chicago, IL)(NA)
14181 - WGN92 [EPG] added to EchoStar10 110W TP 31 Spotbeam 19 (OTA EPG:Chicago, IL)(NA)
14186 - WCIU2 [EPG] added to EchoStar10 110W TP 31 Spotbeam 19 (OTA EPG:Chicago, IL)(NA)
14195 - WCIU4 [EPG] added to EchoStar10 110W TP 31 Spotbeam 19 (OTA EPG:Chicago, IL)(NA)
14204 - WCIU5 [EPG] added to EchoStar10 110W TP 31 Spotbeam 19 (OTA EPG:Chicago, IL)(NA)
14209 - WMUR2 [EPG] added to EchoStar10 110W TP 26 Spotbeam 04 (OTA EPG:Manchester, NH)(NA)
14221 - WUCW2 [EPG] added to EchoStar10 110W TP 04 Spotbeam 28 (OTA EPG:Minneapolis, MN)(NA)
14229 - KSTC3 [EPG] added to EchoStar10 110W TP 04 Spotbeam 28 (OTA EPG:Minneapolis, MN)(NA)
14230 - KSTC2 [EPG] added to EchoStar10 110W TP 04 Spotbeam 28 (OTA EPG:Minneapolis, MN)(NA)
14233 - KLRU3 [EPG] added to EchoStar14 119W TP 05 Spotbeam B10 (OTA EPG:Austin, TX)(NA)

My OTA guide is now complete.

 

[mrc54]

Do you have a contact person who fixed the guide? Or was it fixed by this thread?

 

[eacalhoun]

Do you have a contact person who fixed the guide? Or was it fixed by this thread?

Oh...how nice it would be if the simple posting of a thread would automatically fix an issue. But, there'd be a lot of technical support folks out of a job.

 

[Mr Tony]

14221 - WUCW2 [EPG] added to EchoStar10 110W TP 04 Spotbeam 28 (OTA EPG:Minneapolis, MN)(NA)
14229 - KSTC3 [EPG] added to EchoStar10 110W TP 04 Spotbeam 28 (OTA EPG:Minneapolis, MN)(NA)
14230 - KSTC2 [EPG] added to EchoStar10 110W TP 04 Spotbeam 28 (OTA EPG:Minneapolis, MN)(NA)

interesting...WUCW2 is alrealy there...wonder if they mean WUCW3 (Country Network)
otherwise thats MeTV and ThisTV that are added too

 

[Hall]

...there'd be a lot of technical support folks out of a job.

I wonder how many technical support folks blame this issue on the TV stations too ?

 

[GaryPen]

If they had the appropriate technical support monitoring this thread, it would be nice.

 

[Hall]

If they had the appropriate technical support monitoring this thread, it would be nice.

Not likely to happen. A DIRT rep mentioned that Dish no longer supports this.

 

[GaryPen]

I know.

 

[jscud]

Do you have a contact person who fixed the guide? Or was it fixed by this thread?

EchoStar Broadcasting Corporation
Quality Assurance Department
dishquality@echostar.com

My last contact with them was November 2011. (I started using this email address before Dish and Echostar became separate companies but the address still works none-the-less.)
There have been four separate occasions that I have used this contact concerning OTA EPG info and each time gotten satisfaction. Some times it takes several months although once it was resolved in a matter of days. Here is the response I received from my most recent November 2011 request for WMUR 9.2 ME-TV:

I will forward this information off to the appropriate department to see what can be done. As soon as I get any information on this issue, I will be sure and update you. If you have not heard anything from me in about 10 business days please email me again so that I may revisit this again.

I did have to email a second time as per request in this last case.

 

[mrc54]

Glad to hear that you had some luck, I guess I'll keep trying.

EchoStar Broadcasting Corporation
Quality Assurance Department
dishquality@echostar.com

My last contact with them was November 2011. (I started using this email address before Dish and Echostar became separate companies but the address still works none-the-less.)
There have been four separate occasions that I have used this contact concerning OTA EPG info and each time gotten satisfaction. Some times it takes several months although once it was resolved in a matter of days. Here is the response I received from my most recent November 2011 request for WMUR 9.2 ME-TV:

I did have to email a second time as per request in this last case.

 

[mrc54]

I thought that was the whole point of this thread. If only DIRT would do what they originally promised when the thread was started.

Oh...how nice it would be if the simple posting of a thread would automatically fix an issue. But, there'd be a lot of technical support folks out of a job.

 

[Hall]

I thought that was the whole point of this thread. If only DIRT would do what they originally promised when the thread was started.

The folks from DIRT don't run the company. Someone ABOVE them made a decision regarding this. I guess they could go against policy and get fired..... Would that make you happy ?

 

[TheKrell]

The folks from DIRT don't run the company.

You left out the word, "Unfortunately".

 

[videonex]

Part of the issue has become that what DIRT told us would not happen has happened in a few cases. So there is a way to get these OTA digital sub-channel epg listings done. We just haven't figured it out yet.

Case in point: After listings for Los Angeles KTLA 5.2 Antenna TV and KTLA 5.3 This TV, disappeared, DIRT said they were gone for good. They are back! KTLA is owned by Tribune, I suspect there may be a connection.

Also, Dish has recently added KDOC-TV 56 to the HD lineup. KCOP-TV 13 has recently launched Bounce on 13.2. No epg info so far. Not on Zap2it yet either.

 

[Hall]

If Dish already had the channels or sub-channels set up on their end and the station(s) made a change to the TSID, for example, once the station changes it back, the guide data will automatically re-appear. No intervention on Dish's end needed.

 

[Aliens]

WHJT 41-1

Charottesville, Virginia

I emailed them and they said they were in talks with E* to get this done. Makes recording to the DVR a PITA.

 

[Jhon69]

Woke up this morning to see MeTV 43.6 programming guide information now being supplied to my DISH OTA programming guide.

Thank You DISH!.::