order ID blank line

[ecmmva]

Hi, I get a screen where "Order ID" is requested, don't know what to do, can't watch anything , I just can see 3 screens. The receiver is brand new, the access card is activated, I re-sent the authorization of the activation, the antenna has good reception..

If someone can help I would really appreciate..

Thanks

 

[jdspencer]

Just a guess here. but this number might be what you can find if you sign on to your DirecTV online account. Of course, you have to have one. If you don't, then create one.

 

[Davedirectv]

Hi, I get a screen where "Order ID" is requested, don't know what to do, can't watch anything , I just can see 3 screens. The receiver is brand new, the access card is activated, I re-sent the authorization of the activation, the antenna has good reception..

If someone can help I would really appreciate..

Thanks

Third picture is the key, dont worry about order id.

You need to activate this receiver or resend authorization. Basically this receiver hasn't been activated, most likely what happened you activated and it downloaded software or got reset, and needs to be rehit with authorization.

Try that and update us.

edit: you need to make sure you select the correct dish setup here, otherwise you will get errors.

 

[ecmmva]

Thank you, it's on and working just fine, it was basically just to confirm again the authorization calling Directv at the same time the receiver was on in the last screen, quickly it started to loading and bingo.

Thanks a lot.

 

[JAMES HYDE]

i have the same issue i get to a screen to resend authorizations i tried www.directv .com/resend but it did not work.....

 

[jdspencer]

The DirecTV web site has changed quite a bit in the last 15 months.
Try this
https://www.directv.com/DTVAPP/mydirectv/mysystem/mySystemResendAuthorization.jsp
You'll have to login to your account of course.

 

[JAMES HYDE]

call 800-738-4388 and say resend authorizations then enter your account number. this worked for me....